ggmorton
join:2002-07-24
Houston, TX | reply to John_W
Re: Name.....
I cannot see my billing page either. I have noticed that it was like this for at least a couple of weeks. |
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John_W
Premium
join:2000-04-25
Worcester, MA
clubs: 
 ·Vonage
| reply to sullim4
said by sullim4  :A large chunk of customers on the 500 min/month plan(including myself) have been unable to view our invoices or number of minutes remaining for over THREE WEEKS. Vonage acknowledges the problem but has been unable to fix it. This lack of action has forced me to seek out other alternatives. I have the Vonage 500 plan and have never had any issues with their web page. I am looking at my billing page right now. 8 minutes used and 492 minutes left for the month. Must be something specific to you and not a "Large Chunk" of customers.
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Team Discovery--BBR Team Helix--Cuz I Care!! |
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jaa
Premium,MVM
join:2000-06-13
 ·Optimum Online
·Vonage
| reply to King P
I have not been able to see the billing page for over 4 months. I asked about overages, and they specifically said I would be reponsible for any charges. If I wanted to know my usage, just look at the detail (and add up all the minutes).
They also confirmed it was affecting a large percentage of customers, and the "engineers were working on it."
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| reply to sullim4
said by sullim4 :Please spare me the personal attacks. It's a legitimate problem and Vonage has had almost a month to fix it. Read the thread - it's not just me. They do what he said or what you said. If they acknowledge the problem, don't worry about overages.
Or vote with your wallet and leave. You can port your number after all.
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Pretty Fly for a White Guy™ |
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sullim4
join:2003-05-18
Redmond, WA | reply to coughlinjake
Please spare me the personal attacks. It's a legitimate problem and Vonage has had almost a month to fix it. Read the thread - it's not just me. |
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King P
Don't blame me. I voted for Ron Paul
Premium
join:2004-11-17
Inman, SC
·Windstream
·Charter Pipeline
| reply to sullim4
That's weird. I'm looking at my billing page right now. Maybe the problem is with HIS account...of course I can't speak for all Vonage users.
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Forget 'em, Support the Indies.
»www.ind-music.com |
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coughlinjake
join:2007-08-26
Concord, NC
| reply to sullim4
oh brother. when they fix the issue, call in and demand credit for any overage charges, for crying out loud. they acknowledge they have a problem with the billing page, making monitoring your minutes impossible.
or stop being a cheapskate and just get a real dialing plan in the first place. |
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sullim4
join:2003-05-18
Redmond, WA
 ·Verizon FIOS
·Verizon Online DSL
·Comcast
| reply to La Luna
While I agree in this particular case that DSLR is nitpicking, there's a huge issue with Vonage that is getting zero press:
»Unable to view BILLING page in web acct
A large chunk of customers on the 500 min/month plan(including myself) have been unable to view our invoices or number of minutes remaining for over THREE WEEKS. Vonage acknowledges the problem but has been unable to fix it.
This lack of action has forced me to seek out other alternatives. |
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs: | .....one service related company that *NEVER* has customer related or billing issues.....ever.
*yawn*
Vonage works great. Sure get tired of the nitpicking to try and prove otherwise. |
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