Name..... in http://www.dslreports.com/forum/r19377050 en Sun, 06 Dec 2009 06:00:22 EDT Sun, 06 Dec 2009 06:00:22 EDT Re: Name..... http://www.dslreports.com/forum/remark,19388503 ggmorton : I cannot see my billing page either. I have noticed that it was like this for at least a couple of weeks.]]> http://www.dslreports.com/forum/remark,19388503 Mon, 05 Nov 2007 17:53:35 EDT Re: Name..... http://www.dslreports.com/forum/remark,19380672 John_W :
said by sullim4 See Profile :

A large chunk of customers on the 500 min/month plan(including myself) have been unable to view our invoices or number of minutes remaining for over THREE WEEKS. Vonage acknowledges the problem but has been unable to fix it.

This lack of action has forced me to seek out other alternatives.
I have the Vonage 500 plan and have never had any issues with their web page. I am looking at my billing page right now. 8 minutes used and 492 minutes left for the month. Must be something specific to you and not a "Large Chunk" of customers.
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Team Discovery--BBR Team Helix--Cuz I Care!!]]> http://www.dslreports.com/forum/remark,19380672 Sun, 04 Nov 2007 09:54:03 EDT Re: Name..... http://www.dslreports.com/forum/remark,19380172 jaa : I have not been able to see the billing page for over 4 months. I asked about overages, and they specifically said I would be reponsible for any charges. If I wanted to know my usage, just look at the detail (and add up all the minutes).

They also confirmed it was affecting a large percentage of customers, and the "engineers were working on it."
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.]]> http://www.dslreports.com/forum/remark,19380172 Sun, 04 Nov 2007 06:18:46 EDT Re: Name..... http://www.dslreports.com/forum/remark,19378514 Matt :
said by sullim4 See Profile :

Please spare me the personal attacks. It's a legitimate problem and Vonage has had almost a month to fix it. Read the thread - it's not just me.
They do what he said or what you said. If they acknowledge the problem, don't worry about overages.

Or vote with your wallet and leave. You can port your number after all.
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Pretty Fly for a White Guy™]]> http://www.dslreports.com/forum/remark,19378514 Sat, 03 Nov 2007 21:08:19 EDT Re: Name..... http://www.dslreports.com/forum/remark,19378079 sullim4 : Please spare me the personal attacks. It's a legitimate problem and Vonage has had almost a month to fix it. Read the thread - it's not just me.]]> http://www.dslreports.com/forum/remark,19378079 Sat, 03 Nov 2007 19:34:15 EDT Re: Name..... http://www.dslreports.com/forum/remark,19377969 King P : That's weird. I'm looking at my billing page right now. Maybe the problem is with HIS account...of course I can't speak for all Vonage users.
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Forget 'em, Support the Indies.
»www.ind-music.com]]> http://www.dslreports.com/forum/remark,19377969 Sat, 03 Nov 2007 19:08:39 EDT Re: Name..... http://www.dslreports.com/forum/remark,19377437 coughlinjake : oh brother. when they fix the issue, call in and demand credit for any overage charges, for crying out loud. they acknowledge they have a problem with the billing page, making monitoring your minutes impossible.

or stop being a cheapskate and just get a real dialing plan in the first place.]]> http://www.dslreports.com/forum/remark,19377437 Sat, 03 Nov 2007 17:02:30 EDT Re: Name..... http://www.dslreports.com/forum/remark,19377296 sullim4 : While I agree in this particular case that DSLR is nitpicking, there's a huge issue with Vonage that is getting zero press:

»Unable to view BILLING page in web acct

A large chunk of customers on the 500 min/month plan(including myself) have been unable to view our invoices or number of minutes remaining for over THREE WEEKS. Vonage acknowledges the problem but has been unable to fix it.

This lack of action has forced me to seek out other alternatives.]]> http://www.dslreports.com/forum/remark,19377296 Sat, 03 Nov 2007 16:28:16 EDT Name..... http://www.dslreports.com/forum/remark,19377050 La Luna : .....one service related company that *NEVER* has customer related or billing issues.....ever.

*yawn*

Vonage works great. Sure get tired of the nitpicking to try and prove otherwise.]]> http://www.dslreports.com/forum/remark,19377050 Sat, 03 Nov 2007 15:30:30 EDT