 kdwycha
join:2003-01-30
Riverview, FL
 ·Bright House
 ·Verizon FiOS
| PFFT what customer service I was a vonage customer for over 2 years. Service worked great with the Linksys RT31P2 router I had. Router eventually blew up. I went to circuit city and got some sorta wireless linksys for it. That never worked so I had vonage RMA that and received a motorola wireless router which turned out to erase all my settings and factory default on power outage. After about 10 telephone calls to vonage they promised to send just a phone adapter not a router and I would buy my own router. Turns out 6 weeks later they send out the same damn router with the known issue.
Well I was really fed up at this point after numerous calls to CS which ammounted to nothing. I refused the router when UPS came and ordered verizon fios with the fios telephone service.
After this vonage charged me a 130 dollar cancelation fee! I was a customer for over 2 years and always bought my own equipment. After about 6 hours on numerous calls this finally was reversed about a month later.
Customer service with vonage is a joke. Every time you call you get told a different story. 1 out of 4 times they told me I couldnt speak to customer service because I wasnt the account holder and I was which was very annoying as well.
Vonage customers are dropping like flies and I will not shed a tear when it is gone or bought by some other company. |
