Trinijoy
Premium
join:2005-09-12
Brick, NJ
| reply to supergirl
Re: PERFECTION
Dude I worked at Vonage for 2 years as a slave (Call Center Rep) and guess what, 90% of the time, it IS the customer's fault for the billing issues. We give (Gave?) customers many breaks for stupid mistakes they made and went out on a limb to help them. These stories come up because people do not get there way, when and if they are totally 100% at fault. So please don't get me started on this. If you want I will write a nice essay of calls I had in the past and experiences I had. |
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meister_sd
Premium
join:2006-01-29
La Mesa, CA | I have to agree that once you get a CSR on the line, they are very nice - its the wait. I tried Vonage twice and both times when calling in a any type of issue, I had wait times of 45 min to an hour. That isn't acceptable. |
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alpha1111
join:2007-12-13
San Antonio, TX
| reply to Trinijoy
trinijoy,
Vonage charges new fees every month just like AT&T, they did not inform me that because of my changing my 911 address I was charged $3 more a month for 911 taxes Universal Service and State Tax on my statement so I contacted your wonderful people out in Phillipines and told them I did not have a permanent residence and I demanded them to removes taxes from a state in which I do not reside they refuse to credit tax or fees I demanded a manager they refuse and then demanded to speak to an American, they refuse and hung up so I called back told them to fuck off and fuck george w bush your hero and warned me about them recording the call and my response was send it to the damn NSA. Vonage losers i mean users try making up a 911 address in beverly hills, ca 90210 they have the lowest tax rate even lower then new orleans, louisiana (where Im from) or the 70808 baton rouge your monthly service charges goes down a significant amount.
Making very long story short I ported my number out and changed my bank card reporting it lost so after all you won't get that tax from me!!!!!!!!
"Louisiana We Gotta Bounce Back"
represent the 225, 337, and the 504. |
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