dnoyeB
Ferrous Phallus
join:2000-10-09
Southfield, MI
1 edit | They do suck
I have them now. I one day called to have my 2nd line removed. They charged me more for removal of the 2nd line then it would have cost to keep it for the rest of the month. I called CS and said that made no sense. They guy agreed and said best he could do is cancel the cancel and give back my 2nd line till the end of the month. Great. Except they charged me AGAIN for canceling the cancel. He claimed there was nothing he could do because the charge for the cancel was automatic. So he was able to remove the charge for canceling the cancel. And he could reinstate the line. But he could not remove the initial charge for the cancel.
That was bullshit. So I still have them and with one line. No big deal. I will be removing them soon enough.
Anytime a CS rep says they can't do so and so, that company immediately goes on my list of companies to stay away from.
The phone service was good. Not good as POTS but more than good enough. Not to mention doing well with comcast playing microsoftesque games with their connections.. |
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coughlinjake
join:2007-08-26
Concord, NC
| Anytime a CS rep says that they "can't do so and so", rather than throwing a temper tantrum on the Internet, call back and ask for "Retention". Explain the situation CALMLY but express that you're angry and you're going to disconnect the service. Most companies that have a vested interest in retaining you have a dedicated "retention department" who can start making you "retention offers".
Anytime you get a CS rep who you can't understand, just hang up and call back until you DO get one you understand. Every company has nitwits and every company has excellent staff.
Lastly, of course the POTS works better, it's been around A LOT longer and has been installed in A LOT more homes. Jes--, get a clue already! |
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alpha1111
join:2007-12-13
San Antonio, TX
| reply to dnoyeB
dnoye8,
Thank GEORGE DUBYA DUMBASS HITLER-BUSH for the outsourcing, go to your bank and file a dispute get the charges reversed my motto is "I do not pay for services I don't get"
these people are cheaper no taxes simular service but I rather be charge $6.99 a month and 3 cents a minute calling than $14.99 plus the Gore Tax, 911, reg recovery, state tax of $5 making it 19.99 for 500 minutes use or lose.
GO TO VOIPVOIP.COM
Router about $40 or download softphone.
no problems charged for what i use. |
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