bloodthirster
@charter.com | [HSI] Super slow on 10Meg line. Thumb Area Michigan
Just wondering if anyone else is experiencing super slow speeds. My upload is a full Meg but thats all I get on my download too. Charter having problems? (Id call tech but I know they havent a clue) |
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CBN Tech
Premium
join:2006-11-10
Louisville, KY | PM me your MAC address |
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Bloodthirste
join:2002-10-16
Vassar, MI | CBN I sent you my MAC. I know the problems not here cause the problem is only from 5pm to 11pm at night. When everyone is on. Charter has oversold the node. How can I reach escalations? I dont wanna talk to a pakistanni reading from a script. |
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michigandave
join:2007-05-16
Fenton, MI
 ·Charter Pipeline
 ·AT&T U-Verse
 ·AT&T Midwest
| reply to bloodthirster
I was on 3M before I was bumped to 5M. I had no problems achieving 90%+ of my download speed in the recent past but it seems this fall I'm lucky if I hit 3M on my 5M line. Previously had no problems no matter the time but nights are lagging something awful as of late. |
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sittin_tech
join:2004-04-13
Rochester, MN | reply to Bloodthirste
you can get your problem escalated by calling in and talking to tech support. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
1 edit | reply to Bloodthirste
N/M |
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gzt7d8
My Little Weiner Schnitzel
Premium
join:2001-07-13
Swartz Creek, MI
·Charter Pipeline
1 edit | reply to bloodthirster
Bloodthirster,
Are you routed through Bay City? I've seen very slow speeds starting last week during the prime time. My experience has been downloads in the area of 1MB - 2MB. I use the Charter speedtest site in Bay City and have been experiencing real slow speeds all of a sudden.
Let me know what CBN Tech finds out. Curious if it is related or not.
Thanks,
Greg.
OBTW, I live 7 miles west of Flint.
Here is a test performed around 8:45pm Monday, November 12th.
TCP/Web100 Network Diagnostic Tool v5.3.3e
click START to begin
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 986.43Kb/s
running 10s inbound test (server to client) . . . . . . 1.28Mb/s
Your speed is 23.38 times faster than 56Kb dialup
--
"It's not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change."
Charles Darwin
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FlyingScott
@charter.com
| Hi... I'm in Davison on Charter with 10mb and I am experiencing the same issue.
Upload is fine, download seems to be pegged at about 1mb for extended periods.
I just got off the phone with tech support for about an hour doing various test... they think my cable modem is bad?!?
Here are my results:
running 10s outbound test (client to server) . . . . . 1.04Mb/s
running 10s inbound test (server to client) . . . . . . 1.77Mb/s
I was about to pull the trigger on a new modem, but it sounds like others are having the same issue. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | Unless the modem is dead or the SNR reading is below spec, 99.5% of the time, the modem is not the issue. |
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FlyingScott
@charter.com
| Here are the readings from my modem:
Downstream Value
Frequency 747000000 Hz Locked
Signal to Noise Ratio 39 dB
Power Level 5 dB
Upstream Value
Channel ID 1
Frequency 31008000 Hz Ranged
Power Level 39 dBmV
Now my question is, if I supposedly talked with "second level" support, where do I go now... this has been irritating me for weeks! |
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rbrugman
join:2002-09-22
Marquette, MI | reply to bloodthirster
As a representative of the Upper Peninsula, you could kindly refer to which thumb you are referring to  |
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Bloodthirste
join:2002-10-16
Vassar, MI | reply to gzt7d8
Not sure who Im routed through but Im in Vassar and several people I know around here are experiencing the same problem. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | You should be routed Davison, then onto Bay City.
Just for the record, I'm experiencing slow speeds during the evening as well. Latency doesn't seem to be too bad though. |
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FlyingScott
@charter.com
| It's now about 8am and my speeds are great:
running 10s outbound test (client to server) . . . . . 1.04Mb/s
running 10s inbound test (server to client) . . . . . . 10.33Mb/s
So if at night it drops by 90%, would that indicate that charter oversold a node? and if so, how can we pin them down to fix this issue? |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | It's not a node if it's affecting me down here. |
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FlyingScott
@eds.net | reply to bloodthirster
Suggestions? |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | I'm speaking to some people to get a "spotlight" put on this. Please try to sit-tight for a bit. |
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FlyingScott
@charter.com | reply to bloodthirster
I appreciate it...
BTW... Time is now 6:25 and speeds are back to the following:
10s outbound test (client to server) . . . . . 1.04Mb/s
running 10s inbound test (server to client) . . . . . . 1.13Mb/s |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | I'm seeing it too, just not as severe. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | reply to FlyingScott
What area are you in, FlyingScott? |
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