coreng
| Cavalier Sucks!
cavalier is the absolute worst worst worst company I have dealt with. I had their service for less than one month and had nothing but problems. I called less than a week after I had their service to switch back to at&t but that took almost three weeks to happen because of the freeze they put on your phone line and then I had problems getting them to finally release it. So I was trapped with the worst service you can possibly imagine. The entire time I was with them I did not have internet service but maybe 4 hours. Yes that it right four hours in one month. After countless calls with tech support and customer care which I would be put on hold for an average of a half an hour I would get a different answer each time or they would subcontract a technician from at&t to fix my problem the next day. They don't even have technicians from their company in my area so they would hire at&t workers to do their job. Not only that they also rent out at&t lines. Finally to top all of this off cavalier just sent me a bill and they are still charging me for service they are no longer providing to me. At&t took over my phone line on October 25 and cavalier is still trying to charge me for the month of November. I am so disgusted with cavalier I have filed a complaint with the Better Business Bureau and next I plan to visit my local police station because what they are doing to me has to be illegal. If anyone is considering to switch to cavalier DON'T DO IT. I would not switch back to them if they a year's service for free!!!! By the way it was my husband not me who decided to switch to cavalier when I warned him not to. Now we have switched back to AT&T and are perfectly happy. Their representatives are knowledgeable and helpful and get things done. I highly recommend AT&T and will never switch again. |
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Glad2bgone
@bellsouth.net
| FYI....Until yesterday I worked for Cavalier and I totally agree with you. The company can't seem to get together for their customers which made selling the products and services next to impossible. By the way...they are alying people off and closing markets as we speak so the "customer experience" as they call it will surely be effected. |
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telcomsucks
join:2007-11-08
| you are right. i currently work ar Cavtel and they have everything back words. One thing i hate is the layoffs. You work all day and then hey your laid off. what is that? circuits are getting scheduled and nothing has been provisioned for the customer. i am worried about the future. since merging a yr a go, our 401k is still held up with the other privider. how long does it take to roll over. other markets have. i think most people that i know, which is a good % of the staff wishes they get laid off. the only good thing coming out of this company is the severance. anyone hiring out there? |
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coreng
| reply to coreng
Update:
It has been about 3 weeks since I got rid of Cavalier and they are still trying to bill me for November. At this point it is almost comical. They are now saying that At&t has to call and notify them that they have taken over my line. So I called At&t and their representative said Cavalier was notified when they requested my number and got a due date for service change but, he gave me a reference number to give Cavalier referring to the service change. I then called Cavalier again and not only spoke with their ignorant representative but their ignorant supervisor also. I informed both these morons with what At&t told me but they still insisted that At&t had to call and notify them of the service change. I also gave them the reference number that At&t had given me and they told me that they would put it in their system and send it to right department to handle this but if the numbers and dates did not match up with their system then there was a problem with the port and I would lose my dial tone. WHAT!!! Mind you I have already gotten a bill from At&t and even called the Michigan public service enforcement commission to handle my complaint and they told me that I was At&T's responsibility and not to worry about losing my dial tone. What gets me is that Cavalier rents out At&T's lines. At some point you would think that there would one competent person there that could figure this out and close out my account. All I can say is that Cavalier better sue me and take me to court where I will gladly explain myself to a judge if they want their $35 of past due charges. |
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