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nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
reply to Combat Chuck

Re: Bad juju

said by Combat Chuck:

Quite frankly for any valid reason you can come up with pointing to this being a problem, I can come up with a valid reason why Verizon would see this as a useful to their customers; the fact that the bad domain error message most browsers throw up is somewhat confusing and likely results in a significant number of support calls incorrectly thinking it's a Verizon problem being just one of them.
In all my years of working for ISPs, and that's a LOT of years, I don't think I've ever personally received a call from someone because they typo-ed. As stupid as some users are, and there are some real clue-children out there, typographical errors don't seem to result in support tickets. Who knows, maybe it's just because they're just too stupid to figure out how to get ahold of support, too. Whatever.

said by Combat Chuck:

The issue is that the majority of the people here will suspend all logic to take whatever opinion it is that makes any large company look bad.
True enough. I can admit to having observed that. I can also admit to having observed that there are those that will do the same but for the other half of the argument. That said, my particular beef comes from what I've observed having worked Verizon and for the various companies that now make up Verizon. In other words, I'm familiar with the mindset of the company - and it is a long-standing corporate mind-set.
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Everyday, thousands of new cars are delivered to their new owners with poorly-selected radio station presets.


Combat Chuck
Too Many Cannibals
Premium
join:2001-11-29
Verona, PA

said by nixen:

That said, my particular beef comes from what I've observed having worked Verizon and for the various companies that now make up Verizon. In other words, I'm familiar with the mindset of the company - and it is a long-standing corporate mind-set.
I think you'd be surprised to find out that this same mindset exists at pretty much every large company, and the only difference between them is the number of people who stand in the way of stupid ideas; it's a balance of power thing.

If you're a higher up at Verizon and are uncomfortable with this are you gonna spend your clout on this small by-passable issue or are you going to save it till they do do something like forcing people to their DNS servers.
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Mooooooo!!!