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« May head on over  
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exocet_cm
In memory of dadkins
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join:2003-03-23
New Orleans, LA
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reply to Karl Bode
Re: Want To Bet?

said by Karl Bode See Profile :

She's just a cable industry analyst who has worked and a number of providers in the industry. She's been tracking Navisite's piss poor customer service over at her blog.
Thanks Karl Bode See Profile
--
"I have measured out my life with coffee spoons..." - T.S Eliot
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to forum · permalink · · 2007-11-06 14:13:17 · Reply to this

Alliancenet

join:2005-04-30
Canada eh?

 Cynthia Brumfield should learn to maintain offsite daily backups of her data instead of blaming all her problems on Navisite. What would she do if her servers were hacked or experienced catastrophic hardware failure?

If her data was as important as she claims perhaps there would be redundant infrastructure at another datacenter?

Although I feel for the Navisite clients still offline, perhaps they should consider re-engineering any critical services they maintain.

-T
to forum · permalink · · 2007-11-06 15:14:25 · Reply to this

axus

join:2001-06-18
Washington, DC
·Verizon Online DSL

 You pay a hosting provider to do that stuff for you. They aren't doing what she paid them for, so she's taking her data to someone else who will do what they're paid to do. If things aren't up by the time she gets there, she's justified in doing it right?
to forum · permalink · · 2007-11-06 15:17:11 · Reply to this
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