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RockyBB
Premium
join:2005-01-31
Steamboat Springs, CO

Vonage to fix customer care?

That's a ridiculous concept. Vonage grew and grew with a business model that relied on lousy service. Other businesses have watched Vonage grow and grow and have copied that model. One could make the argument that Vonage invented lousy and vindictive and oppressive customer service. Citron has been providing lousy customer service for years, and has known it all this time. Remember all those news reports around the time of the IPO mentioning that one negative to the long term prospects of the stock was the lousy customer service? Fix it? He did it on purpose! I wouldn't count on any improvement even one little bit.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."

dobeonguard

join:2002-12-31
North Canton, OH

I would never recommend VoIP to someone who is challenged in operating some other form of redundancy. Those who are relying on POTS, and POTS only as if it were as strong as their comic book hero will be the one we are praying for, as they too should have cellphone etc. I am sure that those who argue strictly for POTS are the same that argue against Amateur Radio. A POTS connection can be lost for a neighborhood, city, or even the county by someone striking the above ground poles, or those little sheds we see in the strip between the sidewalk and road. Same as my cable line could be. Do you honestly think you have a dedicated "twisted pair" of copper all the way to your PD/FD? Ad what about the aging network of copper? What about the idiot call takers at the 911 center that are underpaid and overworked? What about the storm that prevents emergency crews getting to you in time? What about the armed burglar in your home that will shoot you well before the police arrive? In an emergency, the first thing I am NOT picking up is the telephone. Either a first aid kit, fire extinguisher, my Glock or giving the commands to my two police dogs. Oh yea, what about the fire that starts in the electrical system and burns through the POTS and cable line before you can get to call 911?? hmmmmm I have had Vonage for 4 years now and love it, my Road Runner line however is super, super stable and reliable which is necessary when considering VoIP. If you are not educated enough to know the technology through and through, stick to the little "Help, I have fallen and can't get up button"


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