plodr
join:2007-11-09
Reading, PA
| reply to laserjobs
Re: MagicJack in Trouble? Forum is locked down
I registered here just to add my disgust with the magicjack crew.
I certainly hope that people consider "googling", like I do, before I buy a product. I like to read the good and the bad so I know what I'm getting into.
First they closed the chat so users were unable to talk with each other. I don't do chat, but a lot of people do and you do not cut off communication between the users of your product and possible buyers of the product. A one on one chat is not a chat! I can do that if I want tech support and we all know how understaffed tech support is for the device.
Next they removed the links to the chat and forum so that people considering buying the product could not read about problems before they bought the item.
But the straw that broke the camel's back was when they locked the forum and removed all the posts. I can understand locking the forum until they get more than volunteer help to manage it. Deleting all the threads where people helped each other solve problems is pathetic.
I go to several forums and I'm mod/admin at a few of these. I will be spreading the word at these forums "DO NOT PURCHASE" a magicjack. It is in beta and the owner seems very eager to eliminate any signs that the product is not ready for prime time. I suspect he wants people to buy these gizmos for the holiday season and after they buy it, discover it is flaky, in a lot of cases.
I have nothing against beta products. I do have a problem with any company trying to hide problems with a beta product. I beta tested CounterSpy and to date, that forum has not been locked not all the problems we had with v2 wiped! |
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Rich942
Premium
join:2005-02-27
51555-6503 | reply to RockyBB
No, the forum was open to everyone. Minimal verification. |
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Revcb
Orbis non sufficit
Premium,Mod
join:2001-07-05
Springport, MI
Host:
AT&T Broadband
Michigan
VOIP Tech Chat
| reply to plodr
said by plodr  :I registered here just to add my disgust with the magicjack crew. I certainly hope that people consider "googling", like I do, before I buy a product. I like to read the good and the bad so I know what I'm getting into. First they closed the chat so users were unable to talk with each other. I don't do chat, but a lot of people do and you do not cut off communication between the users of your product and possible buyers of the product. A one on one chat is not a chat! I can do that if I want tech support and we all know how understaffed tech support is for the device. Next they removed the links to the chat and forum so that people considering buying the product could not read about problems before they bought the item. But the straw that broke the camel's back was when they locked the forum and removed all the posts. I can understand locking the forum until they get more than volunteer help to manage it. Deleting all the threads where people helped each other solve problems is pathetic. I go to several forums and I'm mod/admin at a few of these. I will be spreading the word at these forums "DO NOT PURCHASE" a magicjack. It is in beta and the owner seems very eager to eliminate any signs that the product is not ready for prime time. I suspect he wants people to buy these gizmos for the holiday season and after they buy it, discover it is flaky, in a lot of cases. I have nothing against beta products. I do have a problem with any company trying to hide problems with a beta product. I beta tested CounterSpy and to date, that forum has not been locked not all the problems we had with v2 wiped! plodr , why is it not ready for primetime? What are the other reasons you recommend not purchasing MJ?
Please see this and feel free to add any info you might like to:
»[MagicJack] Need help from you VoIP gurus for article
--
The neurons in your frontal lobes have not finished developing and proper judgement is still a few years off. - Johnny
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plodr
join:2007-11-09
Reading, PA
| Well, they wiped the forum but fortunately they can't wipe google's cache.
Go here
»64.233.169.104/search?q=cache:H8···irefox-a
and start reading (the sections devoted to Device, Softphone and Phone Service). You will see the problems people are having with the device. You'll also see some of the people posting here have done a fair bit trying to help people to get the device to work, whether it was a hardware or a software problem.
I did send an email to Dan Borislow, telling him the decisions he made are IMO, poor. In my experience, even when a forum changes software, or domain names, the old posts aren't erased. A forum may lock the doors so you can't post and move you elsewhere but the old posts remain so you can at least read them. I also have no problem with any mod/admin altering posts and removing spamming and flaming but every post - you have to admit that is a bit much.
The fact that he erased them, indicates he is trying to sweep problems under the rug. |
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plodr
join:2007-11-09
Reading, PA
| Sorry I can't see how to edit my above post. Unfortunately, the google cache, when clicking on a link says it does not exist.
I then went to the web archive
»web.archive.org/web/*/http://for···m/forum/
and I can bring up what the forum looked like on July 14, 2007 and Aug. 18, 2007 but again, if you try and read anything you find that it does not exist.
So it appears Mr. Borislow wants all traces of problems gone. |
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Revcb
Orbis non sufficit
Premium,Mod
join:2001-07-05
Springport, MI | Thank you. Again, if you feel you can add anything to the link in my previous post, please do so. |
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Bigballa2345
@mindspring.com | reply to RockyBB
No anyone could have signed up and viewed each and every comment made. |
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plodr
join:2007-11-09
Reading, PA
| reply to laserjobs
This is the email I received from Mr. Borislow tonight.
quote:
The chat was changed to a one on one sales chat,and I can tell you is a lot more effective than what we used to do.
The forum is not meant to be a forum for buyers,but for people who need technical help.The forum was also there for us to learn about what our Beta users wanted. We did incorporate a lot of that into the offering. We may add a sales forum after we come out of Beta. The product is about to go thru another change and most of the posts would have been bad advice. So it was either get rid of it for two months or keep it very focused. I chose the latter. We will have it opened up on Monday.
Give me a call tomorrow if you would like to understand more of my reasoning.
Dan
I think he should have locked the forum, kept the posts and made a general announcement on the forum so his current buyers and prospective buyers would know what is going on.
I don't believe in keeping people in the dark.
No, I don't intend to call him. Obviously, his reasoning and mine are different. |
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jjgb10
Premium
join:2004-11-24
Kasson, MN
clubs:
 ·VOIPo
 ·Qwest.net
·ViaTalk
| reply to laserjobs
Damn them now. They are now saying most area codes will be available by December 1 instead of November 15 like it said yesterday. I used to be fine with this but it is really starting to get annoying now. They just keep pushing the date up.
They need to get with the game. |
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plodr
join:2007-11-09
Reading, PA
| reply to laserjobs
I have no problem with delays. The device depends on servers, relays...more hardware behind the scenes than I or most users know about.
I do have a huge problem with any company preventing it's users from getting help and removing any information about what is going on. There isn't a beta out there that doesn't have problems...any one who has spent time on a computer knows and understands this.
The people who purchased the device should not have to resort to setting up their own chat so they can get and receive help.
»magicjackhacks.blogspot.com/
Something is wrong when a company closes outlets and people outside the company have to set up resources for questions and answers! |
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Pagels
@redbandsbolaget.se
| Something is wrong when a company closes outlets and people outside the company have to set up resources for questions and answers! I agree. It raises alarm bells about how Borisov's honesty. He is too interested in shutting out reality for appearance. |
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Revcb
Orbis non sufficit
Premium,Mod
join:2001-07-05
Springport, MI
Host:
AT&T Broadband
Michigan
VOIP Tech Chat
| reply to plodr
plodr - Look at the top of your page. There should be a blinking red envelope. Please click on it... it is a PM from me. Just a quick question. Thanks. 
--
The neurons in your frontal lobes have not finished developing and proper judgement is still a few years off. - Johnny
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aone999
@prosystemfx.com
| reply to laserjobs
I am really afraid this is going to be a repeat of SunRocket case.
Having said that, I own 2 MJ devices and use atleast one of them a lot. The service is acceptable for the money they are charging.
However, I cant just stand them deleting the threads from the forum. I suspect they are expecting good sales for ThanksGiving and Christmas, and might be afraid the negative comments on the forum might adversely affect the sales. But I call this curbing the freedom of speach. Now, I am pissed off - the forum is just going to be a Praise-Bench for the stupid MJ.
Seeing all this, I dont think I am going to renew the MJs once they expire. I'd rather go to a real phone service with real customer support and who do real business. I cant stand anymore fly-by-night operators. |
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Dan Borislow
@aol.com
| reply to laserjobs
MagicJack will be out of BETA soon-New Forum
We will be sifting though the prior technical posts in the last forum and putting them back into the new one.We will most likely have two forums in the future,one dedicated to technical issues -for sure- and possibly a sales Forum.
The magicJack has evolved and been improved upon over the over the last 8 months and most of the posts simply did not apply anymore and were quite confusing for readers of the forum.We hope the new forum will be more helpful for customers with technical questions.
Their is going to be a major,very positive changes happening over the next 90 days and the service will be much different once again from how it looks today.I will say in advance,when these changes take place and in combo with coming out of BETA,the forum will change once again.At that point,it will have more of the company's attention and will be a fixture on the website.
Thanks for all your contributions,opinions on this matter and being Beta testers for us.The first large major upgrade will happen within 10 days and we have a Beta version for MAC as we speak.
Dan |
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rnikischer
join:2002-12-28
Ottawa, IL
·magicjack.com
·Vonage
| Extending Deadlines Again?
You guys are long on promises and short on delivery. When is the webportal you promised your users really going to happen? I believe your last promise was November. Are we to assume that will not occur for another 90 days? And do you remember promising that your beta customers will get a first shot at vanity phone numbers? I believe you posted that promise here in these forums. Are you still going to do that? When?
Adding 3 more months to an already 8 month beta program puts MagicJack at an 11 month beta program. Hell even Microsoft doesn't take that long Dan.
I don't really believe that the forums you took down were confusing at all. As a matter of fact they were very helpful. Many knowledgeable users were helping others out when your customer service couldn't be found. Lately people started to gripe about the product and service so many of your "loyal beta customers" really believe thats why the boards came down and got locked up.
So why don't you really come here and tell us all something concrete. Like what is coming and when. Then have your company make good on your word. When we start to SEE progress we will be less likely to think that your just here to hype your wares. |
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katan_bartak
join:2007-11-09
Pittsburgh, PA | microsoft might have shorter beta periods, but everyone knows not to buy the product until atleast the second version of it because thier products are never finished when out of beta. i would prefer a longer beta time to a broken live release. |
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MJ
@rr.com | reply to rnikischer
The MJ said no incoming call was because of beta???????????????? But before it's working |
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AJICQ499087
join:2001-12-01
Louisville, KY
| Incoming calls were not working yesterday, but I notice this morning incoming calls are working again.
I'm glad Dan isn't rushing the product out of beta. It's best to get more area codes and fix the network to be up as close to 24/7 as possible.
It's true the forecast dates for webportal and other improvements tend to come later than is predicted, but be patient. I know that is hard to do with this being a microwave society. However, good things come to those who can wait.
--
low cost and fast speed is what customers want in broadband |
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jeffnyc
join:2004-06-09
New York, NY | reply to laserjobs
Re: MagicJack in Trouble? Forum is locked down
The date is still the 15th right?
Anyhow still no 212,646, or 917 area codes so I guess the 15th wont make much difference for me. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to Dan Borislow
Re: MagicJack will be out of BETA soon-New Forum
If you are, in fact, Dan Borislow, you should join the forum and remain active here. By the Boss participating -- and being responsive and helpful to individual users here -- it did wonders for ViaTalk, which now has its own subforum, resulting in priceless credibility and search engine exposure for them.
You'll need a thick skin, no doubt, but the best use of lemons is lemonade. 
BTW, do you remember ACUS?
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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