Dezbend
Premium,MVM
join:2001-04-20
| reply to cwruck
Re: how many posts until...
I went to a 911 call center to observe calls just a couple of weekends ago. This is a small center with 4-5 employees (at any given time) and 32 lines in.
When touring the center, I asked about non-traditional voice calls (Wireless, VoIP, etc.). They take many calls from these sources, but I was told an interesting fact. Of the 32 lines, 28 are reserved for POTS calls and the other 4 are for non-POTS calls.
When I asked why I was told that if they didn't do that they would be inundated with duplicate calls every time there was an accident on the highway.
I don't know if this is practiced in larger call centers or not, but even if my VoIP/Cell network was as reliable as the POTS network, I would hate to think I would have to call back to 911 just because 4 other people were calling in at the same time as me... I would rather take the 1 of 28 odds than the 1 of 4.
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DSLr Mafia Member. |
