robertflPremium
join:2005-10-10
Mary Esther, FL | Their customer service sucks When I called, I could not understand what they were saying, it's clearly sprint outsources to India.
How sad is this?
If you want to improve customer service, bring CSR's back to america.
-Rob |
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 ifarrell
join:2000-08-10
Willow Spring, NC | That's funny, I called today and it clearly sound like an English Speaking American to me.
Besides, I had a Co-worker call AT&T (formally Cingular) last week and he commented how the person sounded like they were in India.
This is not just Sprint but a lot of Companies are doing this. |
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| I've always got American CS, but I call during normal business hours. |
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 tc1uscg
join:2005-03-09
Saint Clair Shores, MI | reply to robertfl
said by robertfl:When I called, I could not understand what they were saying, it's clearly sprint outsources to India. How sad is this? If you want to improve customer service, bring CSR's back to america. -Rob No, they don't outsource to India. Don't you read? They just hired a load of people in their Panama City FL call center and added staff to others. Maybe your thinking of Virgin Mobile. 
And.. with all the hoopla over what Sprint is doing. No one notice, T-Mobile is following the pack also. I would be thanking VZ and AT&T for Sprints actions. |
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| reply to robertfl
said by robertfl:When I called, I could not understand what they were saying, it's clearly sprint outsources to India. Many who say Sprint sucks is talking about the past. They changed customer service, they've added CDMA to thousands of Nextel sites, their data service is better than anyone else. Some studies say they have the least dropped calls.
But so many people will still say Sprint sucks based on the past even if they've improved significantly... even if better than other carriers.
It's to the point that many WANT Sprint to suck. |
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| reply to VikingStorm
I heard Americans prefer the Canadian near-shored agents to American agents...They're probably nicer because our labour laws are more strict and so they are treated better. Not because they're better people. :-P |
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