Zombie999
join:2004-05-04
Toronto, ON | [Broadvox Direct] Broadvox direct down?
Broadvox direct has been down for me since 6pm yesterday.
No dial tone (busy error tone), incoming or outgoing not working.
Internet is fine. Powered cycled the ATA several times. |
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artisticcheese
join:2004-11-09
Carrollton, TX | Wow, I did not even know that Broadvox Direct is still alive. |
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ErikRP
join:2004-11-06
Winnipeg, MB
1 edit | reply to Zombie999
Yes - having the same problem here.
I logged a ticket last night around 8 p.m. but haven't got any response from them yet! Oh their darn ticket system! :P
Fingers crossed it's not something serious. |
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ErikRP
join:2004-11-06
Winnipeg, MB
| reply to artisticcheese
said by artisticcheese  :Wow, I did not even know that Broadvox Direct is still alive. Today and last night notwithstanding, BVX is very much alive and kicking. And at $19.99/month (grandfathered price) and a rock-steady dial tone I'm quite happy with it.
It's just days like today when things go wrong and I'm left to hope someone is working on the problem that I wish there was a bit better support system in place. |
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ErikRP
join:2004-11-06
Winnipeg, MB
| reply to ErikRP
I just received this from Broadvox:
We had a problem with one of our servers last night. Here is what you can try to reconnect to our servers:
Adapter Reboot: Unplug the power cord from your adapter for about 5 minutes, then wait about 10 minutes before testing your phone.
If that doesn't work, try:
LAN Reboot: Unplug the power cord from your adapter, modem and router for about 5 minutes. Then starting as the internet enters your home plug in the first unit - probably your modem. Wait until it boots up, then move to the next unit - probably your router (if you have one). Wait for it to boot up, then plug in your phone adapter. Wait about 10 minutes then try your phone again.
If this doesn't work, please repeat the Adapter Reboot and LAN Reboot.
I'm at work so I'll have to my wife jump through all those hoops at home and see if that fixes the problem. I know I tried the usual power cycling last night, but maybe today it will work. |
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ErikRP
join:2004-11-06
Winnipeg, MB | Tried - still no success. We get a fast busy the second we pick up the phone. Can't call or be called. |
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llast08
join:2004-08-05
Boise, ID
| reply to ErikRP
quote:
If this doesn't work, please repeat the Adapter Reboot and LAN Reboot.
LOL -- this is the worst troubleshooting email ever.
Step 1: Perform this action.
Step 2: If Step 1 doesn't work, don't call or email us. Instead, perform Step 1 again. Repeat forever.
I believe that's also called the "get lost" response. |
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ErikRP
join:2004-11-06
Winnipeg, MB
| said by llast08 : quote:
If this doesn't work, please repeat the Adapter Reboot and LAN Reboot.
LOL -- this is the worst troubleshooting email ever. Step 1: Perform this action. Step 2: If Step 1 doesn't work, don't call or email us. Instead, perform Step 1 again. Repeat forever. I believe that's also called the "get lost" response. LOL - agreed, although to be fair I left off the "if this doesn't work, please contact us". But being Broadvox they don't exactly make it easy to call for help, so I'm left to hope they get my email and are going to do something about it.
That's the unfortunate thing about being a BVX subscriber - sometimes it seems like I'm the only customer. Residential customer anyway.
Approaching 24 hours without phone service...  |
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Zombie999
join:2004-05-04
Toronto, ON | reply to Zombie999
I'm still down. Adapter/LAN reboot didn't help. |
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Rop
@rogers.com
| reply to Zombie999
Same issue here. First my two Broadvox business lines went down (1 1/2 day now), this morning the other adapter with my home phone line is down too. Same tech response as posted when I reported the issue yesterday.
For a phone company to have an issue affecting a great number of their subscriber is pretty serious. I hope this won't become a habit...
-RoB- |
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ErikRP
join:2004-11-06
Winnipeg, MB
| What worked to solve my problem is the following:
I have changed the SBC (Session Border Controller) that your device attempts to register to. For this change to take affect and the device to attempt to re-register to our service, please preform another LAN reboot. Please then retest and update this ticket with results. Thank you If you have contacted BVX to advise them the LAN/adapter reboot procedure didn't work, you might want to suggest they try the above.
I've been up ever since - touch wood! |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| reply to Zombie999
I must have been lucky to miss this episode of problems. As far as I'm aware my dial tone has been rock solid. However over the years we have never seen the much hyped feature set and wiz bang features that had been promised to us in the beginning when all the Broadvox Direct hype and sales pitch was rampant around this forum and others. That said I'm locked in at the grandfathered rate and the dial tone has been there when I need it. What doesn't seem to work for me is even though I have names associated with many numbers within my Broadvox account. Recently those names have not been showing up on the caller id. Broadvox Direct and others have always been quick to point out that the industry considers caller id and caller id with name as a different product. Even though consumers don't seem to feel this way. Yet if a name is within my account it is supposed to show up when the associated number calls me.
--
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Cable Diagnostics
BLOG ZoneAlarm Help Vista x64 Soon to be Comcast BroadVox Direct |
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Zombie999
join:2004-05-04
Toronto, ON
| reply to ErikRP
said by ErikRP :If you have contacted BVX to advise them the LAN/adapter reboot procedure didn't work, you might want to suggest they try the above. I've updated my ticket TWICE, still no response from broadvox. Service now down for TWO days!
Maybe they are closed for the weekend? |
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Zombie999
join:2004-05-04
Toronto, ON
| reply to IGGY
said by IGGY :What doesn't seem to work for me is even though I have names associated with many numbers within my Broadvox account. Recently those names have not been showing up on the caller id. I asked them about that. They said they updated the software on the switch and the new software doesn't support that feature. |
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ErikRP
join:2004-11-06
Winnipeg, MB
| said by Zombie999 :said by IGGY :What doesn't seem to work for me is even though I have names associated with many numbers within my Broadvox account. Recently those names have not been showing up on the caller id. I asked them about that. They said they updated the software on the switch and the new software doesn't support that feature. I think we lost the caller ID information sometime around February. I asked BVX about it and I got the same response. I made the rather sarcastic comment that it didn't seem like much of an upgrade if customers LOSE features!
FWIW, we had someone from BVX tech support call maybe 3 or 4 months ago and we got the individual's caller ID info on our phone. I wonder if we would get other BVX subscriber's information?
I agree: rock solid dial tone but the feature set certainly isn't growing, and is actually shrinking. I like the few features that are available from the Portal, like the "Click to Call" and the "Follow Me" functions (although I'd be happy if the site was more Firefox compatible).
For the money I pay I'm happy, but I would have trouble paying more for what I'm getting.
Zombie999, not sure what to say. I thought they kept mostly business hours however when there is no phone service I thought they might be more responsive. What do you have the issue flagged as? I used "Service Outage". |
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montee4
Premium
join:2004-02-15
Chicago, IL
1 edit | reply to artisticcheese
said by artisticcheese :Wow, I did not even know that Broadvox Direct is still alive. I wonder how many customers they have now. I remeber when the President or CEO used to be very active in these forums back in the day
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»www.budgetcentsblog.com |
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neftv
join:2000-10-01
Broomall, PA
 ·Broadvox Direct
| reply to Zombie999
I just checked my service it's working. Of course I just caught on to this thread just moments ago and not from yesterday so if I did have an outage I wouldn't know. I know I been having problems with using Broadvox with the Verizon Fios router. I have had to double nat ahead of the Broadvox ATA till recently when Verizon upgraded the firmware to their router and now that is not the case (no more double nat. So far for me Broadvox has been good to me for the most part. I don't who I would go to if I had to change or was forced to change. It seems that all VOIP providers can have their share of problems. |
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Rop
@rogers.com
| reply to Zombie999
My second BVX adapter went down as well, same issue. So now I have one adapter down for 3 days now, the second one for 1 day. BVX hasn't updated my ticked in the past 24 hours, looks like they don't work in the weekend. I sincerely hope they are not about to go belly-up, while it worked it worked well and the 20-bucks-a-month rate is unbeatable. I'm keeping my fingers crossed...
-RoB- |
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newguy65
@rogers.com | reply to Zombie999
anyone still down? I'm not up yet and I have no dial tone, no busy signal. They haven't responded to my ticket since Saturday. |
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fkrizh
| reply to Rop
"the 20-bucks-a-month rate is unbeatable. "
I used to subscribe to broadvoice. Nowadays I use a pay as you go setup with Callcentric.
I pay $2 for the DID, and about 2 cents/minute for incoming and outgoing calls to Canada and the US, as well as to most other first-world countries.
So for $20/month, I would have $18 for talking, which works out to 900 minutes per month, or 30 minutes per day.
Since we use the phone about 60 minutes per month, if that, pay as you go is the obvious choice, but I'm wondering how it works out for people like yourself; is 900 minutes a month less than you use your phone? more? |
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