ErikRP
join:2004-11-06
Winnipeg, MB
1 edit | reply to Zombie999
Re: [Broadvox Direct] Broadvox direct down?
Yes - having the same problem here.
I logged a ticket last night around 8 p.m. but haven't got any response from them yet! Oh their darn ticket system! :P
Fingers crossed it's not something serious. |
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ErikRP
join:2004-11-06
Winnipeg, MB
| I just received this from Broadvox:
We had a problem with one of our servers last night. Here is what you can try to reconnect to our servers:
Adapter Reboot: Unplug the power cord from your adapter for about 5 minutes, then wait about 10 minutes before testing your phone.
If that doesn't work, try:
LAN Reboot: Unplug the power cord from your adapter, modem and router for about 5 minutes. Then starting as the internet enters your home plug in the first unit - probably your modem. Wait until it boots up, then move to the next unit - probably your router (if you have one). Wait for it to boot up, then plug in your phone adapter. Wait about 10 minutes then try your phone again.
If this doesn't work, please repeat the Adapter Reboot and LAN Reboot.
I'm at work so I'll have to my wife jump through all those hoops at home and see if that fixes the problem. I know I tried the usual power cycling last night, but maybe today it will work. |
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ErikRP
join:2004-11-06
Winnipeg, MB | Tried - still no success. We get a fast busy the second we pick up the phone. Can't call or be called. |
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llast08
join:2004-08-05
Boise, ID
| reply to ErikRP
quote:
If this doesn't work, please repeat the Adapter Reboot and LAN Reboot.
LOL -- this is the worst troubleshooting email ever.
Step 1: Perform this action.
Step 2: If Step 1 doesn't work, don't call or email us. Instead, perform Step 1 again. Repeat forever.
I believe that's also called the "get lost" response. |
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ErikRP
join:2004-11-06
Winnipeg, MB
| said by llast08  : quote:
If this doesn't work, please repeat the Adapter Reboot and LAN Reboot.
LOL -- this is the worst troubleshooting email ever. Step 1: Perform this action. Step 2: If Step 1 doesn't work, don't call or email us. Instead, perform Step 1 again. Repeat forever. I believe that's also called the "get lost" response. LOL - agreed, although to be fair I left off the "if this doesn't work, please contact us". But being Broadvox they don't exactly make it easy to call for help, so I'm left to hope they get my email and are going to do something about it.
That's the unfortunate thing about being a BVX subscriber - sometimes it seems like I'm the only customer. Residential customer anyway.
Approaching 24 hours without phone service...  |
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