| reply to laserjobs
MagicJack will be out of BETA soon-New Forum We will be sifting though the prior technical posts in the last forum and putting them back into the new one.We will most likely have two forums in the future,one dedicated to technical issues -for sure- and possibly a sales Forum.
The magicJack has evolved and been improved upon over the over the last 8 months and most of the posts simply did not apply anymore and were quite confusing for readers of the forum.We hope the new forum will be more helpful for customers with technical questions.
Their is going to be a major,very positive changes happening over the next 90 days and the service will be much different once again from how it looks today.I will say in advance,when these changes take place and in combo with coming out of BETA,the forum will change once again.At that point,it will have more of the company's attention and will be a fixture on the website.
Thanks for all your contributions,opinions on this matter and being Beta testers for us.The first large major upgrade will happen within 10 days and we have a Beta version for MAC as we speak.
Dan |
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| Extending Deadlines Again? You guys are long on promises and short on delivery. When is the webportal you promised your users really going to happen? I believe your last promise was November. Are we to assume that will not occur for another 90 days? And do you remember promising that your beta customers will get a first shot at vanity phone numbers? I believe you posted that promise here in these forums. Are you still going to do that? When?
Adding 3 more months to an already 8 month beta program puts MagicJack at an 11 month beta program. Hell even Microsoft doesn't take that long Dan.
I don't really believe that the forums you took down were confusing at all. As a matter of fact they were very helpful. Many knowledgeable users were helping others out when your customer service couldn't be found. Lately people started to gripe about the product and service so many of your "loyal beta customers" really believe thats why the boards came down and got locked up.
So why don't you really come here and tell us all something concrete. Like what is coming and when. Then have your company make good on your word. When we start to SEE progress we will be less likely to think that your just here to hype your wares. |
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| microsoft might have shorter beta periods, but everyone knows not to buy the product until atleast the second version of it because thier products are never finished when out of beta. i would prefer a longer beta time to a broken live release. |
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| reply to rnikischer
The MJ said no incoming call was because of beta???????????????? But before it's working |
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| Incoming calls were not working yesterday, but I notice this morning incoming calls are working again. 
I'm glad Dan isn't rushing the product out of beta. It's best to get more area codes and fix the network to be up as close to 24/7 as possible.
It's true the forecast dates for webportal and other improvements tend to come later than is predicted, but be patient. I know that is hard to do with this being a microwave society. However, good things come to those who can wait.
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low cost and fast speed is what customers want in broadband |
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 RockyBBPremium
join:2005-01-31
Steamboat Springs, CO | reply to Dan Borislow
Re: MagicJack will be out of BETA soon-New Forum If you are, in fact, Dan Borislow, you should join the forum and remain active here. By the Boss participating -- and being responsive and helpful to individual users here -- it did wonders for ViaTalk, which now has its own subforum, resulting in priceless credibility and search engine exposure for them.
You'll need a thick skin, no doubt, but the best use of lemons is lemonade. 
BTW, do you remember ACUS?
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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| reply to rnikischer
Patience vs Broken Promises To: AJICQ499087
I understand what you are saying. I was an early adopter of VOIP and went through some trying times with it. I think by using the term "forecast date" tends to downplay the fact that what most of us early adopters were told there would be extra features, more telephone numbers in most major cities, a webportal, ability to switch your phone number, etc. etc. by specific periods in time - all of which have now passed.
What I was saying in my original post was basically this:
Quit coming up with doubletalk and tell us what you are going to do, and when you are going to do it. If for some reason your need additional time tell us so. What is so hard about that? After all, they are the ones making the pitch, they are the ones selling a product full of promises I am just the consumer waiting for them to deliver what they promised. How about the "follow me" feature? They make it sound like it's already available on the sales site. Then before they conveniently shut down their boards under FAQ they had a post back in April saying that feature would be available "SOON."
Hmmm, there's that MJ buzzword again - SOON.
I think that the product has potential but MJ needs to be honest with and take care of it's customer base. Stop telling me how the inventor is a JD Power awards winner and start acting like a JD Power Award winner.
FWIW I am not giving up hope on them, Pissed - yes and I'am not the only one out here. I want them to be successful and I want to stay as a customer but I don't like the runaround and broken promises. |
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| These are exactly my views. May be my language was not so good, but this is what my essence is.
Dear Mr.Dan Borislow - we are good customers. We are with you througout the Beta phase and after that too. But please stop these techniques like closing the old forum, changing things overnight(without prior notice) and making false promises. Even if you feel the BETA should go on for another year, we are with you.
Please make a good and solid product, but be open and honest. |
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1 edit | reply to Dan Borislow
Re: MagicJack will be out of BETA soon-New Forum said by Dan Borislow :
The magicJack has evolved and been improved upon over the over the last 8 months and most of the posts simply did not apply anymore and were quite confusing for readers of the forum. We hope the new forum will be more helpful for customers with technical questions.
HAHA! Who are you trying to kid Dan? Exactly which posts were SOOOO confusing to new users that you needed to wipe the whole freakin forum? Don't insult our intelligence. You don't wipe an entire forum because of a few misleading posts, unless of course you are trying to hide the many negative posts regarding the support and performance of your product.
I've figured it out. Dan will keep that forum locked until us old timers fade away and no longer come around to criticise his product. As the forum was being deleted, the forum admin did make new forum sections... that is until he saw that people were starting to make critical posts about the forum deletions. As soon as the admin saw that, those new posts were deleted and the forum was locked again and have remained so ever since.
Hiding forums, closing the chatroom and now locking the forum to hide the MANY negative posts about Magic Jack... Way to go Dan. Instead of using the criticism to better your product in a timely manner, you've just isolated a huge portion of talented people that were willing to give support to your customers for free. Talk about boneheaded moves... |
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RockyBBPremium
join:2005-01-31
Steamboat Springs, CO | hey Horsep0wer! Be nice. If you want DB to come back to this forum to participate and hear your issues, you should tone down the sarcasm and venom. If you want to scare him away so that he never gets to hear your point of view, just keep calling him a dumbass. He will make his numbers with or without this forum -- if you want to be heard here, then don't give him reasons not to visit.
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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| Horsep0wer did tell the truth. I was there in the Forum when the total lock down happened and it was a classless move by the magicJack higher ups. Now, I do agree Horsep0wer could of showed more polish and not be so blunt in how he wrote his post.
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low cost and fast speed is what customers want in broadband |
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2 edits | reply to RockyBB
 What I posted was mild. I went from an avid defender of his product to one who is now highly critical of it by no fault of my own. I was given these reasons. I call things as I see it... blunt or not, sarcastic or not. That is the way I feel. If Dan doesn't come back into this forum because of what I posted, it's further proof that the man cannot take criticism and learn from it. What he has done with the forums and chat is highly suspicious. I hope potential new customers read this thread and think twice about purchasing a product that has gone from a little VOLUNTEER support to practically nothing at all now.
Frankly, I don't give a rat's ass if he comes back or not. Besides, what kind of man would not even register his nick on this site to back up his product? I'm sick of hearing the multitude of lame excuses about a rather large amount of things with MJ and am just about convinced that this thing is a sham. Good luck and good riddance. |
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| magicJack is NOT a sham. |
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RockyBBPremium
join:2005-01-31
Steamboat Springs, CO | reply to horsepow3r
said by horsepow3r:Frankly, I don't give a rat's ass if he comes back or not. You're not the only one here, pal. I don't have a MJ, so I don't have a dog in this fight. And I'm not doubting your frustration. But it is likely the case that others could benefit from MJ management participation here.
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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Rich942Premium
join:2005-02-27
51555-6503 | The sad fact is that the nattering nabobs of negativity, and the ad hominem attacks have succeeded in shutting down the magicjack corporate forum and will convince the corporate representatives that there is little point in continued discourse. |
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 PinanPremium,ExMod 2000-03
join:2000-09-02
Murrieta, CA
kudos:1
4 edits | said by Rich942:The sad fact is that the nattering nabobs of negativity, and the ad hominem attacks have succeeded in shutting down the magicjack corporate forum and will convince the corporate representatives that there is little point in continued discourse. So true. I hope that the real forum comes back up, minus the [excessive] complaining and multi-username members. magicJack has a lot of potential. I look very forward to seeing it brought to fruition.
Some dolt actually posted as me in the "new" forums. Well, close anyway. They got the "P" wrong. Heh
There are some good, helpful people at the new forum though. AlaninKY, Stewart, etc.
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Edit:
Thanks to whoever for removing that user (pinan). I have now registered there as Pinan. |
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1 edit | Any company worth their salt has to take the good and the bad. A company that walks away, or perhaps runs away is a company that will soon cease to exist.
EDIT: In response to the live chat, I received an email from Dan Borislow. Since his email is not from the magicjack domain, I would rather not post it publicly. He replied and forwarded my issues to a couple of other people, and they will be replacing my MagicJack. So hopefully this will be solved soon.
They did admit the link to the 48 hour support is broken, and I suggested they add either an email link or some type of support on their site other than the 'live chat'. |
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| Tech Chat Works Tech Chat Works
I, too, am disappointed in the forum outcome.
However, I used the new Technical Chat today with great results. Got right through and got the help I needed and straight answers - even to questions on stuff that does not work (like the Outlook plug-in).
And my MJ works great, so I can wait for the feature set.
However, the forum should still be unfrozen.
James |
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Rich942Premium
join:2005-02-27
51555-6503 | said by james4513:Tech Chat Works I, too, am disappointed in the forum outcome. However, I used the new Technical Chat today with great results. Got right through and got the help I needed and straight answers - even to questions on stuff that does not work (like the Outlook plug-in). And my MJ works great, so I can wait for the feature set. However, the forum should still be unfrozen. James I also think it would be beneficial for the users to have the forum available and associated with the MagicJack website. The potential benefits to MagicJack outweigh the forum upkeep costs. |
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| reply to Dan Borislow
Re: MagicJack will be out of BETA soon-New Forum Thanks Dan, I think it was inevitable that the forum needed revising, I think you are doing a fine job with the MJ. I have had a few hic-ups in the last 4 months with mine, but all in all the service got better everyday. I understood that I was a beta tester from the start and expected some of the hic-ups, I was a bit frustrated the time frames of event were pushed back , but, that's beta.. I still have faith in your product, I had even bought one for my son, brother, and sister. they are all working fine. Please keep up the good work and bring on the next upgrade , it will be enjoyed when it arrives.
Thanks again
msiam |
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