aone999
@comcast.net
| reply to rnikischer
Re: Patience vs Broken Promises
These are exactly my views. May be my language was not so good, but this is what my essence is.
Dear Mr.Dan Borislow - we are good customers. We are with you througout the Beta phase and after that too. But please stop these techniques like closing the old forum, changing things overnight(without prior notice) and making false promises. Even if you feel the BETA should go on for another year, we are with you.
Please make a good and solid product, but be open and honest. |
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rnikischer
join:2002-12-28
Ottawa, IL
 ·VOIPo
·magicjack.com
·Vonage
| reply to rnikischer
To: AJICQ499087
I understand what you are saying. I was an early adopter of VOIP and went through some trying times with it. I think by using the term "forecast date" tends to downplay the fact that what most of us early adopters were told there would be extra features, more telephone numbers in most major cities, a webportal, ability to switch your phone number, etc. etc. by specific periods in time - all of which have now passed.
What I was saying in my original post was basically this:
Quit coming up with doubletalk and tell us what you are going to do, and when you are going to do it. If for some reason your need additional time tell us so. What is so hard about that? After all, they are the ones making the pitch, they are the ones selling a product full of promises I am just the consumer waiting for them to deliver what they promised. How about the "follow me" feature? They make it sound like it's already available on the sales site. Then before they conveniently shut down their boards under FAQ they had a post back in April saying that feature would be available "SOON."
Hmmm, there's that MJ buzzword again - SOON.
I think that the product has potential but MJ needs to be honest with and take care of it's customer base. Stop telling me how the inventor is a JD Power awards winner and start acting like a JD Power Award winner.
FWIW I am not giving up hope on them, Pissed - yes and I'am not the only one out here. I want them to be successful and I want to stay as a customer but I don't like the runaround and broken promises. |
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AJICQ499087
join:2001-12-01
Louisville, KY
| reply to MJ
Re: Extending Deadlines Again?
Incoming calls were not working yesterday, but I notice this morning incoming calls are working again. 
I'm glad Dan isn't rushing the product out of beta. It's best to get more area codes and fix the network to be up as close to 24/7 as possible.
It's true the forecast dates for webportal and other improvements tend to come later than is predicted, but be patient. I know that is hard to do with this being a microwave society. However, good things come to those who can wait.
--
low cost and fast speed is what customers want in broadband |
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MJ
@rr.com | reply to rnikischer
The MJ said no incoming call was because of beta???????????????? But before it's working |
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katan_bartak
join:2007-11-09
Pittsburgh, PA | reply to rnikischer
microsoft might have shorter beta periods, but everyone knows not to buy the product until atleast the second version of it because thier products are never finished when out of beta. i would prefer a longer beta time to a broken live release. |
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rnikischer
join:2002-12-28
Ottawa, IL
·VOIPo
·magicjack.com
·Vonage
| reply to Dan Borislow
You guys are long on promises and short on delivery. When is the webportal you promised your users really going to happen? I believe your last promise was November. Are we to assume that will not occur for another 90 days? And do you remember promising that your beta customers will get a first shot at vanity phone numbers? I believe you posted that promise here in these forums. Are you still going to do that? When?
Adding 3 more months to an already 8 month beta program puts MagicJack at an 11 month beta program. Hell even Microsoft doesn't take that long Dan.
I don't really believe that the forums you took down were confusing at all. As a matter of fact they were very helpful. Many knowledgeable users were helping others out when your customer service couldn't be found. Lately people started to gripe about the product and service so many of your "loyal beta customers" really believe thats why the boards came down and got locked up.
So why don't you really come here and tell us all something concrete. Like what is coming and when. Then have your company make good on your word. When we start to SEE progress we will be less likely to think that your just here to hype your wares. |
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