Re: MagicJack in Trouble? Forum is locked down in VOIP Tech Chat http://www.dslreports.com/forum/r19423796 en Mon, 13 Oct 2008 18:43:35 EDT Mon, 13 Oct 2008 18:43:35 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19483829 anon : This thread is even funnier.]]> http://www.dslreports.com/forum/remark,19483829 Wed, 21 Nov 2007 05:45:15 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19460853 SMCinAZ : It is still useless, and even when it was up it was neglected and left to rot.]]> http://www.dslreports.com/forum/remark,19460853 Sat, 17 Nov 2007 09:51:04 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19458780 Pinan : I only posted about it because it's clear that it's being worked on. None to quickly, but still. ]]> http://www.dslreports.com/forum/remark,19458780 Fri, 16 Nov 2007 20:33:45 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19458719 laserjobs :
said by Pinan See Profile :

For all. The "new" MJ site is up, though still locked.
Oh a new skin on the old locked forum. I think I will keep with the uncensored and unlocked unofficial magicjack forum with posters who can actually answer a question.
»unofficialmagicjack.forum2u.org/]]> http://www.dslreports.com/forum/remark,19458719 Fri, 16 Nov 2007 20:21:28 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19458160 Pinan : For all. The "new" MJ site is up, though still locked. ]]> http://www.dslreports.com/forum/remark,19458160 Fri, 16 Nov 2007 18:33:56 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19454315 SMCinAZ :
said by horsepow3r See Profile :

:uhh: What I posted was mild. I went from an avid defender of his product to one who is now highly critical of it by no fault of my own. I was given these reasons. I call things as I see it... blunt or not, sarcastic or not. That is the way I feel. If Dan doesn't come back into this forum because of what I posted, it's further proof that the man cannot take criticism and learn from it. What he has done with the forums and chat is highly suspicious. I hope potential new customers read this thread and think twice about purchasing a product that has gone from a little VOLUNTEER support to practically nothing at all now.

Frankly, I don't give a rat's ass if he comes back or not. Besides, what kind of man would not even register his nick on this site to back up his product? I'm sick of hearing the multitude of lame excuses about a rather large amount of things with MJ and am just about convinced that this thing is a sham. Good luck and good riddance.
The product itself isn't a particular sham if you can deal with a wholesale sale of your privacy in exchange for long distance service but the people behind it sure are shady as hell. Dan Baristow lies in every interview he gives and manages to leave out critical and important info like the word BETA every single time.]]> http://www.dslreports.com/forum/remark,19454315 Fri, 16 Nov 2007 07:13:25 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19449423 anon : Thanks Dan, I think it was inevitable that the forum needed revising, I think you are doing a fine job with the MJ. I have had a few hic-ups in the last 4 months with mine, but all in all the service got better everyday. I understood that I was a beta tester from the start and expected some of the hic-ups, I was a bit frustrated the time frames of event were pushed back , but, that's beta.. I still have faith in your product, I had even bought one for my son, brother, and sister. they are all working fine. Please keep up the good work and bring on the next upgrade , it will be enjoyed when it arrives.
Thanks again
msiam ]]> http://www.dslreports.com/forum/remark,19449423 Thu, 15 Nov 2007 13:26:41 EDT Re: Tech Chat Works http://www.dslreports.com/forum/remark,19445526 Rich942 :
said by james4513 See Profile :

Tech Chat Works

I, too, am disappointed in the forum outcome.

However, I used the new Technical Chat today with great results. Got right through and got the help I needed and straight answers - even to questions on stuff that does not work (like the Outlook plug-in).

And my MJ works great, so I can wait for the feature set.

However, the forum should still be unfrozen.

James
I also think it would be beneficial for the users to have the forum available and associated with the MagicJack website. The potential benefits to MagicJack outweigh the forum upkeep costs. ]]> http://www.dslreports.com/forum/remark,19445526 Wed, 14 Nov 2007 20:57:14 EDT Tech Chat Works http://www.dslreports.com/forum/remark,19445428 james4513 : Tech Chat Works

I, too, am disappointed in the forum outcome.

However, I used the new Technical Chat today with great results. Got right through and got the help I needed and straight answers - even to questions on stuff that does not work (like the Outlook plug-in).

And my MJ works great, so I can wait for the feature set.

However, the forum should still be unfrozen.

James]]> http://www.dslreports.com/forum/remark,19445428 Wed, 14 Nov 2007 20:40:50 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19442586 Wander2000 : Any company worth their salt has to take the good and the bad. A company that walks away, or perhaps runs away is a company that will soon cease to exist.

EDIT: In response to the live chat, I received an email from Dan Borislow. Since his email is not from the magicjack domain, I would rather not post it publicly. He replied and forwarded my issues to a couple of other people, and they will be replacing my MagicJack. So hopefully this will be solved soon.

They did admit the link to the 48 hour support is broken, and I suggested they add either an email link or some type of support on their site other than the 'live chat'.]]> http://www.dslreports.com/forum/remark,19442586 Wed, 14 Nov 2007 12:34:01 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19442506 Pinan :
said by Rich942 See Profile :

The sad fact is that the nattering nabobs of negativity, and the ad hominem attacks have succeeded in shutting down the magicjack corporate forum and will convince the corporate representatives that there is little point in continued discourse.
So true. I hope that the real forum comes back up, minus the [excessive] complaining and multi-username members. magicJack has a lot of potential. I look very forward to seeing it brought to fruition.

Some dolt actually posted as me in the "new" forums. Well, close anyway. They got the "P" wrong. Heh

There are some good, helpful people at the new forum though. AlaninKY, Stewart, etc.
~~~~~~~~~~~~
Edit:

Thanks to whoever for removing that user (pinan). I have now registered there as Pinan.]]> http://www.dslreports.com/forum/remark,19442506 Wed, 14 Nov 2007 12:18:28 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19442213 Wander2000 : My MagicJack stopped working last night. Keeps telling me it must be installed in a USB port. Well what other kind of port could I possibly install it in? It's already in a USB port, it was working fine. I tried it this morning on two different machines, both give the same error message.

So I went to the 'live chat':
Glenn: Please contact support here:
Glenn: »support.magicjack.com/magicfix/magicFix.html
Glenn: please go to 48 hours at the botom (sic) of the page and leave a message. they will get back to you asap

If you go to that page, on the bottom there is a link for 48 as he states, but that gives you a 404, not found link, etc.

I tried to ask the agent for a phone number, email address, or something, but after a while, he just stopped chatting with me!

So luckily I purchased this with PayPal, and I just submitted a dispute with them. They do have a phone number on PayPal, and I called that number and a man answered and told me he didn't know anything about Magicjack!]]> http://www.dslreports.com/forum/remark,19442213 Wed, 14 Nov 2007 11:28:02 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19442095 Vulture : Ditto. I sure was helped by the old forum :)]]> http://www.dslreports.com/forum/remark,19442095 Wed, 14 Nov 2007 11:11:33 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19442056 Rich942 : The sad fact is that the nattering nabobs of negativity, and the ad hominem attacks have succeeded in shutting down the magicjack corporate forum and will convince the corporate representatives that there is little point in continued discourse.]]> http://www.dslreports.com/forum/remark,19442056 Wed, 14 Nov 2007 11:05:13 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19441631 RockyBB :
said by horsepow3r See Profile :

Frankly, I don't give a rat's ass if he comes back or not.
You're not the only one here, pal. I don't have a MJ, so I don't have a dog in this fight. And I'm not doubting your frustration. But it is likely the case that others could benefit from MJ management participation here.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."]]> http://www.dslreports.com/forum/remark,19441631 Wed, 14 Nov 2007 09:55:41 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19441493 AJICQ499087 : magicJack is NOT a sham.]]> http://www.dslreports.com/forum/remark,19441493 Wed, 14 Nov 2007 09:28:31 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19440080 horsepow3r : :uhh: What I posted was mild. I went from an avid defender of his product to one who is now highly critical of it by no fault of my own. I was given these reasons. I call things as I see it... blunt or not, sarcastic or not. That is the way I feel. If Dan doesn't come back into this forum because of what I posted, it's further proof that the man cannot take criticism and learn from it. What he has done with the forums and chat is highly suspicious. I hope potential new customers read this thread and think twice about purchasing a product that has gone from a little VOLUNTEER support to practically nothing at all now.

Frankly, I don't give a rat's ass if he comes back or not. Besides, what kind of man would not even register his nick on this site to back up his product? I'm sick of hearing the multitude of lame excuses about a rather large amount of things with MJ and am just about convinced that this thing is a sham. Good luck and good riddance.]]> http://www.dslreports.com/forum/remark,19440080 Tue, 13 Nov 2007 23:35:20 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19439137 AJICQ499087 : Horsep0wer did tell the truth. I was there in the Forum when the total lock down happened and it was a classless move by the magicJack higher ups. Now, I do agree Horsep0wer could of showed more polish and not be so blunt in how he wrote his post.
--
low cost and fast speed is what customers want in broadband]]> http://www.dslreports.com/forum/remark,19439137 Tue, 13 Nov 2007 20:52:51 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19438518 RockyBB : hey Horsep0wer! Be nice. If you want DB to come back to this forum to participate and hear your issues, you should tone down the sarcasm and venom. If you want to scare him away so that he never gets to hear your point of view, just keep calling him a dumbass. He will make his numbers with or without this forum -- if you want to be heard here, then don't give him reasons not to visit.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."]]> http://www.dslreports.com/forum/remark,19438518 Tue, 13 Nov 2007 19:10:33 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19438327 horsepow3r :
said by Dan Borislow :


The magicJack has evolved and been improved upon over the over the last 8 months and most of the posts simply did not apply anymore and were quite confusing for readers of the forum. We hope the new forum will be more helpful for customers with technical questions.
HAHA! Who are you trying to kid Dan? Exactly which posts were SOOOO confusing to new users that you needed to wipe the whole freakin forum? Don't insult our intelligence. You don't wipe an entire forum because of a few misleading posts, unless of course you are trying to hide the many negative posts regarding the support and performance of your product.

I've figured it out. Dan will keep that forum locked until us old timers fade away and no longer come around to criticise his product. As the forum was being deleted, the forum admin did make new forum sections... that is until he saw that people were starting to make critical posts about the forum deletions. As soon as the admin saw that, those new posts were deleted and the forum was locked again and have remained so ever since.

Hiding forums, closing the chatroom and now locking the forum to hide the MANY negative posts about Magic Jack... Way to go Dan. Instead of using the criticism to better your product in a timely manner, you've just isolated a huge portion of talented people that were willing to give support to your customers for free. Talk about boneheaded moves... ]]> http://www.dslreports.com/forum/remark,19438327 Tue, 13 Nov 2007 18:36:31 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19436890 aone999 : I joined too!!!]]> http://www.dslreports.com/forum/remark,19436890 Tue, 13 Nov 2007 14:42:06 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19433427 jeremyv : Thanks for the link. I just signed up.]]> http://www.dslreports.com/forum/remark,19433427 Mon, 12 Nov 2007 23:34:46 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19431160 cosmicsurfer : Thanks for the link laserjobs. Just signed up.
--
"Quis est veritas?"]]> http://www.dslreports.com/forum/remark,19431160 Mon, 12 Nov 2007 18:00:52 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19430379 laserjobs : An unofficial MagicJack forurm is now up and running for any MJ users with questions or need support with the product. A lot of the old members of the original forurm have signed up already. I encourage all MagicJack users to sign up.

»unofficialmagicjack.forum2u.org/
--

Vote for Ron Paul in the Republican Primaries]]> http://www.dslreports.com/forum/remark,19430379 Mon, 12 Nov 2007 15:57:45 EDT Re: Patience vs Broken Promises http://www.dslreports.com/forum/remark,19424278 anon : These are exactly my views. May be my language was not so good, but this is what my essence is.

Dear Mr.Dan Borislow - we are good customers. We are with you througout the Beta phase and after that too. But please stop these techniques like closing the old forum, changing things overnight(without prior notice) and making false promises. Even if you feel the BETA should go on for another year, we are with you.

Please make a good and solid product, but be open and honest.]]> http://www.dslreports.com/forum/remark,19424278 Sun, 11 Nov 2007 16:09:20 EDT Patience vs Broken Promises http://www.dslreports.com/forum/remark,19423972 rnikischer : To: AJICQ499087

I understand what you are saying. I was an early adopter of VOIP and went through some trying times with it. I think by using the term "forecast date" tends to downplay the fact that what most of us early adopters were told there would be extra features, more telephone numbers in most major cities, a webportal, ability to switch your phone number, etc. etc. by specific periods in time - all of which have now passed.

What I was saying in my original post was basically this:

Quit coming up with doubletalk and tell us what you are going to do, and when you are going to do it. If for some reason your need additional time tell us so. What is so hard about that? After all, they are the ones making the pitch, they are the ones selling a product full of promises I am just the consumer waiting for them to deliver what they promised. How about the "follow me" feature? They make it sound like it's already available on the sales site. Then before they conveniently shut down their boards under FAQ they had a post back in April saying that feature would be available "SOON."

Hmmm, there's that MJ buzzword again - SOON.

I think that the product has potential but MJ needs to be honest with and take care of it's customer base. Stop telling me how the inventor is a JD Power awards winner and start acting like a JD Power Award winner.

FWIW I am not giving up hope on them, Pissed - yes and I'am not the only one out here. I want them to be successful and I want to stay as a customer but I don't like the runaround and broken promises.]]> http://www.dslreports.com/forum/remark,19423972 Sun, 11 Nov 2007 15:04:03 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19423796 anon : Mr. Borislow

Please keep the faith in your product, I truly love it! Yes, I have had some issues with my magicJack but for the price, and knowing that it was in 'beta' - I am not going to complain. Anyway...it usually 'rights' itself without me doing much of anything (not that I would know what to do, I'm not a techie :) ). ]]> http://www.dslreports.com/forum/remark,19423796 Sun, 11 Nov 2007 14:28:18 EDT Re: MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19423083 RockyBB : If you are, in fact, Dan Borislow, you should join the forum and remain active here. By the Boss participating -- and being responsive and helpful to individual users here -- it did wonders for ViaTalk, which now has its own subforum, resulting in priceless credibility and search engine exposure for them.

You'll need a thick skin, no doubt, but the best use of lemons is lemonade. :D

BTW, do you remember ACUS?
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."]]> http://www.dslreports.com/forum/remark,19423083 Sun, 11 Nov 2007 11:44:03 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19422986 jeffnyc : The date is still the 15th right?

Anyhow still no 212,646, or 917 area codes so I guess the 15th wont make much difference for me.]]> http://www.dslreports.com/forum/remark,19422986 Sun, 11 Nov 2007 11:24:38 EDT Re: Extending Deadlines Again? http://www.dslreports.com/forum/remark,19422397 AJICQ499087 : Incoming calls were not working yesterday, but I notice this morning incoming calls are working again. :)

I'm glad Dan isn't rushing the product out of beta. It's best to get more area codes and fix the network to be up as close to 24/7 as possible.

It's true the forecast dates for webportal and other improvements tend to come later than is predicted, but be patient. I know that is hard to do with this being a microwave society. However, good things come to those who can wait.
--
low cost and fast speed is what customers want in broadband]]> http://www.dslreports.com/forum/remark,19422397 Sun, 11 Nov 2007 08:20:00 EDT Re: Extending Deadlines Again? http://www.dslreports.com/forum/remark,19421776 anon : The MJ said no incoming call was because of beta???????????????? But before it's working]]> http://www.dslreports.com/forum/remark,19421776 Sun, 11 Nov 2007 01:08:21 EDT Re: Extending Deadlines Again? http://www.dslreports.com/forum/remark,19421772 katan_bartak : microsoft might have shorter beta periods, but everyone knows not to buy the product until atleast the second version of it because thier products are never finished when out of beta. i would prefer a longer beta time to a broken live release.]]> http://www.dslreports.com/forum/remark,19421772 Sun, 11 Nov 2007 01:07:27 EDT Extending Deadlines Again? http://www.dslreports.com/forum/remark,19421597 rnikischer : You guys are long on promises and short on delivery. When is the webportal you promised your users really going to happen? I believe your last promise was November. Are we to assume that will not occur for another 90 days? And do you remember promising that your beta customers will get a first shot at vanity phone numbers? I believe you posted that promise here in these forums. Are you still going to do that? When?

Adding 3 more months to an already 8 month beta program puts MagicJack at an 11 month beta program. Hell even Microsoft doesn't take that long Dan.

I don't really believe that the forums you took down were confusing at all. As a matter of fact they were very helpful. Many knowledgeable users were helping others out when your customer service couldn't be found. Lately people started to gripe about the product and service so many of your "loyal beta customers" really believe thats why the boards came down and got locked up.

So why don't you really come here and tell us all something concrete. Like what is coming and when. Then have your company make good on your word. When we start to SEE progress we will be less likely to think that your just here to hype your wares.]]> http://www.dslreports.com/forum/remark,19421597 Sun, 11 Nov 2007 00:13:11 EDT MagicJack will be out of BETA soon-New Forum http://www.dslreports.com/forum/remark,19421251 anon : We will be sifting though the prior technical posts in the last forum and putting them back into the new one.We will most likely have two forums in the future,one dedicated to technical issues -for sure- and possibly a sales Forum.

The magicJack has evolved and been improved upon over the over the last 8 months and most of the posts simply did not apply anymore and were quite confusing for readers of the forum.We hope the new forum will be more helpful for customers with technical questions.

Their is going to be a major,very positive changes happening over the next 90 days and the service will be much different once again from how it looks today.I will say in advance,when these changes take place and in combo with coming out of BETA,the forum will change once again.At that point,it will have more of the company's attention and will be a fixture on the website.

Thanks for all your contributions,opinions on this matter and being Beta testers for us.The first large major upgrade will happen within 10 days and we have a Beta version for MAC as we speak.

Dan]]> http://www.dslreports.com/forum/remark,19421251 Sat, 10 Nov 2007 22:49:16 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19419822 anon : I am really afraid this is going to be a repeat of SunRocket case.

Having said that, I own 2 MJ devices and use atleast one of them a lot. The service is acceptable for the money they are charging.

However, I cant just stand them deleting the threads from the forum. I suspect they are expecting good sales for ThanksGiving and Christmas, and might be afraid the negative comments on the forum might adversely affect the sales. But I call this curbing the freedom of speach. Now, I am pissed off - the forum is just going to be a Praise-Bench for the stupid MJ.

Seeing all this, I dont think I am going to renew the MJs once they expire. I'd rather go to a real phone service with real customer support and who do real business. I cant stand anymore fly-by-night operators.]]> http://www.dslreports.com/forum/remark,19419822 Sat, 10 Nov 2007 17:35:33 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19419210 Revcb : plodr See Profile- Look at the top of your page. There should be a blinking red envelope. Please click on it... it is a PM from me. Just a quick question. Thanks. :)
--
The neurons in your frontal lobes have not finished developing and proper judgement is still a few years off. - Johnny
]]> http://www.dslreports.com/forum/remark,19419210 Sat, 10 Nov 2007 15:28:01 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19418727 anon :
Something is wrong when a company closes outlets and people outside the company have to set up resources for questions and answers!


I agree. It raises alarm bells about how Borisov's honesty. He is too interested in shutting out reality for appearance.]]> http://www.dslreports.com/forum/remark,19418727 Sat, 10 Nov 2007 13:55:05 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19418363 plodr : I have no problem with delays. The device depends on servers, relays...more hardware behind the scenes than I or most users know about.
I do have a huge problem with any company preventing it's users from getting help and removing any information about what is going on. There isn't a beta out there that doesn't have problems...any one who has spent time on a computer knows and understands this.
The people who purchased the device should not have to resort to setting up their own chat so they can get and receive help.
»magicjackhacks.blogspot.com/

Something is wrong when a company closes outlets and people outside the company have to set up resources for questions and answers!]]> http://www.dslreports.com/forum/remark,19418363 Sat, 10 Nov 2007 12:44:48 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19417980 jjgb10 : Damn them now. They are now saying most area codes will be available by December 1 instead of November 15 like it said yesterday. I used to be fine with this but it is really starting to get annoying now. They just keep pushing the date up.

They need to get with the game.]]> http://www.dslreports.com/forum/remark,19417980 Sat, 10 Nov 2007 11:25:21 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19416652 plodr : This is the email I received from Mr. Borislow tonight.
quote:
The chat was changed to a one on one sales chat,and I can tell you is a lot more effective than what we used to do.
The forum is not meant to be a forum for buyers,but for people who need technical help.The forum was also there for us to learn about what our Beta users wanted. We did incorporate a lot of that into the offering. We may add a sales forum after we come out of Beta. The product is about to go thru another change and most of the posts would have been bad advice. So it was either get rid of it for two months or keep it very focused. I chose the latter. We will have it opened up on Monday.
Give me a call tomorrow if you would like to understand more of my reasoning.
Dan


I think he should have locked the forum, kept the posts and made a general announcement on the forum so his current buyers and prospective buyers would know what is going on.
I don't believe in keeping people in the dark.

No, I don't intend to call him. Obviously, his reasoning and mine are different.]]> http://www.dslreports.com/forum/remark,19416652 Sat, 10 Nov 2007 01:16:48 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19415240 anon : No anyone could have signed up and viewed each and every comment made.]]> http://www.dslreports.com/forum/remark,19415240 Fri, 09 Nov 2007 20:22:30 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19414949 Revcb : Thank you. Again, if you feel you can add anything to the link in my previous post, please do so. ]]> http://www.dslreports.com/forum/remark,19414949 Fri, 09 Nov 2007 19:28:56 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19414806 plodr : Sorry I can't see how to edit my above post. Unfortunately, the google cache, when clicking on a link says it does not exist.
I then went to the web archive
»web.archive.org/web/*/http://for···m/forum/
and I can bring up what the forum looked like on July 14, 2007 and Aug. 18, 2007 but again, if you try and read anything you find that it does not exist.

So it appears Mr. Borislow wants all traces of problems gone.]]> http://www.dslreports.com/forum/remark,19414806 Fri, 09 Nov 2007 19:06:08 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19414688 plodr : Well, they wiped the forum but fortunately they can't wipe google's cache.
Go here
»64.233.169.104/search?q=cache:H8···irefox-a
and start reading (the sections devoted to Device, Softphone and Phone Service). You will see the problems people are having with the device. You'll also see some of the people posting here have done a fair bit trying to help people to get the device to work, whether it was a hardware or a software problem.
I did send an email to Dan Borislow, telling him the decisions he made are IMO, poor. In my experience, even when a forum changes software, or domain names, the old posts aren't erased. A forum may lock the doors so you can't post and move you elsewhere but the old posts remain so you can at least read them. I also have no problem with any mod/admin altering posts and removing spamming and flaming but every post - you have to admit that is a bit much.
The fact that he erased them, indicates he is trying to sweep problems under the rug.]]> http://www.dslreports.com/forum/remark,19414688 Fri, 09 Nov 2007 18:47:12 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19414432 Revcb :
said by plodr See Profile :

I registered here just to add my disgust with the magicjack crew.
I certainly hope that people consider "googling", like I do, before I buy a product. I like to read the good and the bad so I know what I'm getting into.

First they closed the chat so users were unable to talk with each other. I don't do chat, but a lot of people do and you do not cut off communication between the users of your product and possible buyers of the product. A one on one chat is not a chat! I can do that if I want tech support and we all know how understaffed tech support is for the device.

Next they removed the links to the chat and forum so that people considering buying the product could not read about problems before they bought the item.

But the straw that broke the camel's back was when they locked the forum and removed all the posts. I can understand locking the forum until they get more than volunteer help to manage it. Deleting all the threads where people helped each other solve problems is pathetic.

I go to several forums and I'm mod/admin at a few of these. I will be spreading the word at these forums "DO NOT PURCHASE" a magicjack. It is in beta and the owner seems very eager to eliminate any signs that the product is not ready for prime time. I suspect he wants people to buy these gizmos for the holiday season and after they buy it, discover it is flaky, in a lot of cases.

I have nothing against beta products. I do have a problem with any company trying to hide problems with a beta product. I beta tested CounterSpy and to date, that forum has not been locked not all the problems we had with v2 wiped!
plodr See Profile, why is it not ready for primetime? What are the other reasons you recommend not purchasing MJ?


Please see this and feel free to add any info you might like to:
»[MagicJack] Need help from you VoIP gurus for article
--
The neurons in your frontal lobes have not finished developing and proper judgement is still a few years off. - Johnny
]]> http://www.dslreports.com/forum/remark,19414432 Fri, 09 Nov 2007 18:03:41 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19414311 Rich942 : No, the forum was open to everyone. Minimal verification.]]> http://www.dslreports.com/forum/remark,19414311 Fri, 09 Nov 2007 17:43:33 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19412747 plodr : I registered here just to add my disgust with the magicjack crew.
I certainly hope that people consider "googling", like I do, before I buy a product. I like to read the good and the bad so I know what I'm getting into.

First they closed the chat so users were unable to talk with each other. I don't do chat, but a lot of people do and you do not cut off communication between the users of your product and possible buyers of the product. A one on one chat is not a chat! I can do that if I want tech support and we all know how understaffed tech support is for the device.

Next they removed the links to the chat and forum so that people considering buying the product could not read about problems before they bought the item.

But the straw that broke the camel's back was when they locked the forum and removed all the posts. I can understand locking the forum until they get more than volunteer help to manage it. Deleting all the threads where people helped each other solve problems is pathetic.

I go to several forums and I'm mod/admin at a few of these. I will be spreading the word at these forums "DO NOT PURCHASE" a magicjack. It is in beta and the owner seems very eager to eliminate any signs that the product is not ready for prime time. I suspect he wants people to buy these gizmos for the holiday season and after they buy it, discover it is flaky, in a lot of cases.

I have nothing against beta products. I do have a problem with any company trying to hide problems with a beta product. I beta tested CounterSpy and to date, that forum has not been locked not all the problems we had with v2 wiped!]]> http://www.dslreports.com/forum/remark,19412747 Fri, 09 Nov 2007 13:32:58 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19412049 RockyBB :
said by Bigballa2345 :

It didn't benefit anything or anyone making magicjack seem like the worse company ever.
Were those forums not behind some type of ID/password set up so they weren't generally available to prospective customers?
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."]]> http://www.dslreports.com/forum/remark,19412049 Fri, 09 Nov 2007 11:25:56 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19411826 SMCinAZ : It was deleted because this company will do anything to avoid bad press.]]> http://www.dslreports.com/forum/remark,19411826 Fri, 09 Nov 2007 10:46:56 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19410735 anon : I think they deleted because of all of the massive negative posts that was being left on the board. The forum was originally placed there to be a tech support for members. It was turned into a Magicjack bash board. There were very few members who didn't belittle the product and could ran off potential customers. As OldNuc said i'm pretty sure the relevant material will be brought back later on. It was just that even amidst the relevant posts, somewhere within that topic was some negative press. Problems should have been presented with only words of the problem, not bashing the company while doing it. It didn't benefit anything or anyone making magicjack seem like the worse company ever.

I agree that they didn't do a lot of things right but us Beta members should have handled it better and spoke only of the problems with our magicjacks. Lets see if things get better now and we get our forum back. ]]> http://www.dslreports.com/forum/remark,19410735 Fri, 09 Nov 2007 04:50:52 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19410405 SMCinAZ : Just another sad example of this company taking yet another step backward, aka the wrong direction.]]> http://www.dslreports.com/forum/remark,19410405 Fri, 09 Nov 2007 00:53:42 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19409884 Rich942 : I would think that if the servers stay up over this weekend without a problem then there should be no technical reason not to go forward with the portal on the 15th as announced. All we have to do is watch through the weekend. :)]]> http://www.dslreports.com/forum/remark,19409884 Thu, 08 Nov 2007 22:49:02 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19409785 jeffnyc : perhaps they are afraid of all the negative posts they are gonna get when the portal isnt ready on the 15th.... after the portal is ready they will reopen the forum after everyones frustration has subsided....

just a hypothesis =)]]> http://www.dslreports.com/forum/remark,19409785 Thu, 08 Nov 2007 22:32:08 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19408570 Rich942 : I am willing to cut management some slack here and hope that they are culling through the mass of posts and retaining the useful stuff. It is all definitely archived, so it is not gone to the big bit bucket in the sky. It would be a shame to render it unavailable to future readers however.

Once the forum is unlocked I would expect things will proceed much as before.

Unfortunately, I am as much out of the loop as everyone else.

All I have to go on here is my trusty crystal ball and it is a little cloudy.]]> http://www.dslreports.com/forum/remark,19408570 Thu, 08 Nov 2007 19:04:40 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19408506 anant : There is very useful information on the MJ Forum that is locked now. It is all lost for ever. I received more help from the forum than from the support. I have to get used to this new set up. May be we could use this as our new forum and continue to discuss our problems and solutions. I hope MJ as a product will continue.

anant]]> http://www.dslreports.com/forum/remark,19408506 Thu, 08 Nov 2007 18:51:49 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19408476 jeffnyc : Read Me First forum still works... :(]]> http://www.dslreports.com/forum/remark,19408476 Thu, 08 Nov 2007 18:46:44 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19408324 anon : locking the forums is the worst thing they could have done. The help I received was of more use than the "official" help.
I enjoyed browsing your blog, and was actually able to place some calls through my google account using the mj hardware using the data you linked to there. THANKS! ]]> http://www.dslreports.com/forum/remark,19408324 Thu, 08 Nov 2007 18:18:42 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19408006 Rich942 : Just received the e-mail.... Wheee. As to the "February timeframe" mentioned in the e-mail that is an event that is to occur post BETA and is listed as "a major surprise". Dose not sound like any slippage of the area codes and portals as such.]]> http://www.dslreports.com/forum/remark,19408006 Thu, 08 Nov 2007 17:21:45 EDT February TimeFrame? http://www.dslreports.com/forum/remark,19407913 rnikischer : First the time frame was Aigust, then October, then November and now they are saying February? Did anyone else catch that or am i nuts?]]> http://www.dslreports.com/forum/remark,19407913 Thu, 08 Nov 2007 17:05:42 EDT Another Well Thought Out Policy Decision http://www.dslreports.com/forum/remark,19407896 rnikischer : I have to agree with the other posters. There was a lot of good information available. I tend to agree that they did not want the recent comments about their poor performance as of late to be made public.

More promises of improvements, little in the way of action. I guess we should all get together here on a regular basis.]]> http://www.dslreports.com/forum/remark,19407896 Thu, 08 Nov 2007 17:02:13 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19407847 anon : This thread says NOTHING NEW, so why "spread the word"?

Brain dead. really.

The lame brains at MagicJack decided to dump all the bad crap people had posted about their crappy product's flaws and problems.

So what?]]> http://www.dslreports.com/forum/remark,19407847 Thu, 08 Nov 2007 16:54:15 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19407749 Rich942 : This is an interesting development. I, for one have NOT seen any e-mail from magicjack relating to the forum or anything else for that matter.

{OldNuc}]]> http://www.dslreports.com/forum/remark,19407749 Thu, 08 Nov 2007 16:36:12 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19407717 AJICQ499087 : Hi all I'm AlaninKY in the magicJack Forum. I'm disappointed everything was wiped away because there were some good threads worth keeping. Just wiping everything away is over kill in my opinion.

I love my three magicJacks. When all the bugs are worked out, I believe the Company can be a huge success.

I believe MagicHack has done a great job of telling the magicJack staff about the security problems with magicJack. Hopefully his help will make magicJack secure and a great product. :)
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low cost and fast speed is what customers want in broadband]]> http://www.dslreports.com/forum/remark,19407717 Thu, 08 Nov 2007 16:30:59 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19407699 laserjobs : I can't believe they deleted all the information off of the forums either. There was some very good information there and like you mentioned still people with open issues.
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Vote for Ron Paul in the Republican Primaries]]> http://www.dslreports.com/forum/remark,19407699 Thu, 08 Nov 2007 16:27:55 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19407643 horsepow3r : What a joke. Wiping the whole freakin forums while people still had issues to resolve? It's bullshit. They couldn't deal with the negative topics about their shitty customer service and faulty product. Screw 'em.]]> http://www.dslreports.com/forum/remark,19407643 Thu, 08 Nov 2007 16:17:18 EDT Re: MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19407524 CyberSultan : Just received this email from Magicjack:

"As most of you know,we are changing a number of things,to make it easier for potential customers to buy a magicJack and to support our existing loyal base.

We have now made chat a one on one experience.

We are changing the Forum for technical problem solving only.Potential customers can now receive the proper care they need at Sales chat.

The forum is just too unwieldy now and we will be hiring a professional monitor soon in addition to our very helpful volunteers.

Most subjects do not apply anymore,as the service has changed dramtically since we started this forum.

I encourage everybody to keep the forum updated with relevant topics and make this into a place where people in need can get the proper help.

We will be much more rewarding of giving out Beta Jacks for our loyal posters and readers to help one another.

The forum will also be changed dramatically again post BETA and there will be a major surprise enhancement in the February timeframe.

Please send any comments to me at Dan.Borislow@magicjack.com.I have scoured the forum for good ideas and enhancements and we hear you.Please send them directly to me as well.

Thank You

Your Inventor

Dan"]]> http://www.dslreports.com/forum/remark,19407524 Thu, 08 Nov 2007 15:56:11 EDT MagicJack in Trouble? Forum is locked down http://www.dslreports.com/forum/remark,19407514 laserjobs : All topics have been locked now
»forum.magicjack.com/forum/]]> http://www.dslreports.com/forum/remark,19407514 Thu, 08 Nov 2007 15:54:18 EDT