VictorWI
join:2003-05-30
Greendale, WI
 ·RoadRunner Cable
 ·Teleblend
| Teleblend Cancelled my Account???
I have no phone tonight and when I try and go to Member Login it says my account has been closed. I never asked them too and I am set up on auto pay. Of course the trouble ticket page is busted!!!!! Time to sit on hold and see if they can fix this mess!!!! |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
·Comcast
·ViaTalk
| said by VictorWI  :I have no phone tonight and when I try and go to Member Login it says my account has been closed. I never asked them too and I am set up on auto pay. Of course the trouble ticket page is busted!!!!! Time to sit on hold and see if they can fix this mess!!!! just curious. did they work this out? if so, what was the problem? or...is this a sign of things to come?
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NumberStruck
join:2007-08-01
Johnson City, NY
| reply to VictorWI
said by VictorWI :I have no phone tonight and when I try and go to Member Login it says my account has been closed. Same thing here, except that my TB line had been abandoned since August. Maybe they finally closed my account (as I had been asking them to do for the last three months), or maybe it's just the routine "middle-of-the-month shut-down", when their bills become past due and some provider pulls the plug on them until they pay.
I'd guess the latter, because you haven't cancelled, but you still lost service.
But this "Account Closed" is new. Hey, maybe this REALLY IS the beginning of the end... or the end of the end. |
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VictorWI
join:2003-05-30
Greendale, WI
·RoadRunner Cable
·Teleblend
| reply to dmolavi
They closed it because they thought I asked them too. I don't see how that could have happened as I never did but their records stated that the account was closed on September 28 - they actually refunded a month of service on the 29th and I never did see a bill for October which should have raised a flag but I didn't call because the phone was working great. 
They sent my ticket to a "supervisor" and said it should be back on in 24-48 hours and to call back if it was not. I'll keep my fingers crossed. I see a ticket and it is still actually open.
Some questions I think about are:
1. Why did they think my account was asked to be closed and why did I never get any type of confirmation from them that it was closed or would be closed?
3. If it was canceled on 9/28 why did everything work until 11/12? That was 1 1/2 months of free service. |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
| reply to VictorWI
said by VictorWI :I have no phone tonight and when I try and go to Member Login it says my account has been closed. I never asked them too and I am set up on auto pay. Of course the trouble ticket page is busted!!!!! Time to sit on hold and see if they can fix this mess!!!! Victor, if you can PM me your ticket number or your phone number I can look up your account.
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA | reply to VictorWI
Victor,
Thank you for the PM, please check your PM for the answer to your question, and how to restore your services. |
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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs: | TBguy, any response to why:
1. Our accounts were all changed back to auto-payment without our approval?
2. Why it's taking so long to merge the SR services into your own website...and what the potential roadmap may be?
Thanks,
KM |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
| said by KoolMoe :TBguy, any response to why: 1. Our accounts were all changed back to auto-payment without our approval? 2. Why it's taking so long to merge the SR services into your own website...and what the potential roadmap may be? Thanks, KM I will only make this statement. Auto-payment is part of the terms and conditions. So, it should never have been turned off in the first place.
2. What features are you reffering to. We are NOT sunrocket in anyway. If you can be more specific about what features are missing I can address that.
Remember that Teleblend does NOT equal SunRocket. We offer a similar feature set. We offer one of the best pricing models in the industry. We understand that there are currently bumps in the road, but all companies have these bumps. We are working on them, and we welcome your input.
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support |
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howieh
It's Spring
Premium,MVM
join:2000-08-06
Metuchen, NJ
clubs:
·Teleblend
| I believe that he is referring to the fact that we still must start at sunrocket.com to manage our features, voice mail, etc. I don't see this as a big deal, but it apparently bugs KoolMoe.
--
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| said by howieh :I believe that he is referring to the fact that we still must start at sunrocket.com to manage our features, voice mail, etc. I'm not a TB customer, but isn't one able to log in at www.teleblend.net? Also, I found the NETWORK STATUS tab very interesting on the home page, since it does present a dated log of recent problems and their current status or resolution. |
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howieh
It's Spring
Premium,MVM
join:2000-08-06
Metuchen, NJ
clubs:
·Teleblend
| It's actually www.myteleblend.net. And I just realized that login is not the same as member login. Login lets you view invoices, track tickets and other activities related to your account. Member login takes you to the portal that allows you to manage your service, voice mail and other features. I had been using sunrocket.com to get to the portal.
--
Hey Buddy, can you spare a cycle? Join Team Helix |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
| reply to howieh
said by howieh :I believe that he is referring to the fact that we still must start at sunrocket.com to manage our features, voice mail, etc. I don't see this as a big deal, but it apparently bugs KoolMoe. You do not need to start on the sunrocket site. If you go to »myteleblend.net there is a login at the top right directly into the member portal.
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support |
|
KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
·Verizon FIOS
 ·Speakeasy
1 edit | You should have 'auto-payment is required as part of terms and conditions' on that page. I'm pretty good at reading such term writeups but apparently missed that line item.
But I do thank you for at least providing the answer. As long as it is part of the terms of service and folks know that, cool by me.
And thanks also on clarifying the link. I only knew of the teleblend URL and couldn't find a way to manage the services. I only found that capability going through SR's old site (which now throws up a couple 'expired cert' errors). It wasn't terribly annoying...more, just, kinda lame.
I checked the other method. I first see, I think, the same page as just teleblend.com, but clicking Member Login does then show another login page at members.teleblend.com
Unsurprisingly, my SR login works and it takes me to the SR feature page, which is now rebranded Teleblend.
So I can do some bookmark updating that's at least a bit more...refined.
Don't overstress 'we are not SR' too much. I get the point and the distinction is made. But, your group obviously did just take over the hardware. Discussions on that are lengthy and pretty much proved. Heck, even clicking the Teleblend link once logged-into the members page results in the SR termination notice.
Which is, in itself, just kinda funny.
A sincere thank you for your replies.
KM |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
| said by KoolMoe :Don't overstress 'we are not SR' too much. I get the point and the distinction is made. But, your group obviously did just take over the hardware. Discussions on that are lengthy and pretty much proved. Heck, even clicking the Teleblend link once logged-into the members page results in the SR termination notice. Which is, in itself, just kinda funny. A sincere thank you for your replies. KM The only reason that I still stress it, is that people still think that we are just sunrocket with a new name. As people have pointed out we bought some of the hardware from a dead company. In my opinion that is a good business move, to get the same thing for a cheaper price on auction. I am sure that more hardware went to many other companies als.
Anyway, glad you got the info, and let me know if there is anything else I can help with.
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support |
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VictorWI
join:2003-05-30
Greendale, WI
·RoadRunner Cable
·Teleblend
| reply to TeleblendGuy
Thanks Teleblendguy. I reset the gizmo last night and everything is working fine. I do have to setup VM and blocked numbers again but that isn't a problem. I could see from the incoming call logs that service was restored around 9AM yesterday which was outstanding! Certainly there was a problem here in that I did not ask for my account to be canceled but for all those who bash TB's customer support I think that since I reported it around 9PM and it was fixed by 9AM the next day - I am at least happy with that! Maybe I am just easy to please. YMMV. |
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chickenrob
join:2005-05-06
Minneapolis, MN
| reply to TeleblendGuy
Hey TB guy,
I have just had my number ported away from my teleblend account. Will my teleblend account be terminated automatically (as I know happens with a normal telco port)or do I need to bug tb customer service to do that? I thought I would ask here in case anyone else had the same question and also I don't wish to tie up tb support if not necessary.
-rob |
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burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
·AT&T Southeast
·ViaTalk
| said by chickenrob :Hey TB guy, I have just had my number ported away from my teleblend account. Will my teleblend account be terminated automatically (as I know happens with a normal telco port)or do I need to bug tb customer service to do that? I thought I would ask here in case anyone else had the same question and also I don't wish to tie up tb support if not necessary. -rob Either start bugging or be prepared to continue to receive a billing charge each month.. |
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TBSupport1
join:2007-09-11
Leesburg, VA | reply to chickenrob
Once you have confirmed with your outgoing service provider that your line has been moved, you will need to call us in order to cancel your account. |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
| reply to burris
said by burris :said by chickenrob :Hey TB guy, I have just had my number ported away from my teleblend account. Will my teleblend account be terminated automatically (as I know happens with a normal telco port)or do I need to bug tb customer service to do that? I thought I would ask here in case anyone else had the same question and also I don't wish to tie up tb support if not necessary. -rob Either start bugging or be prepared to continue to receive a billing charge each month.. Burris,
All providers require you to call them and cancel the account once you port out. If you do not, they are not obligated to cancel the account for you. If you dont believe me go and look at the Terms of Voange, Packet8, ViaTalk just to name a few.
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support |
|
burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
·AT&T Southeast
·ViaTalk
| said by TeleblendGuy :said by burris :said by chickenrob :Hey TB guy, I have just had my number ported away from my teleblend account. Will my teleblend account be terminated automatically (as I know happens with a normal telco port)or do I need to bug tb customer service to do that? I thought I would ask here in case anyone else had the same question and also I don't wish to tie up tb support if not necessary. -rob Either start bugging or be prepared to continue to receive a billing charge each month.. Burris, All providers require you to call them and cancel the account once you port out. If you do not, they are not obligated to cancel the account for you. If you dont believe me go and look at the Terms of Voange, Packet8, ViaTalk just to name a few. Did you actually read what I wrote?
The OP asked if it was necessary to start bugging (his expression) TB in order to cancel his service after he was ported away.
My answer was that yes, it was necessary or he would continue to be billed. What is the difference between my answer and yours? |
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