nutcr0cker
join:2003-04-02
Chandler, AZ
| Corporate CSRs never lie
So what is the guarantee that the CSR is truthful? In this era of war on American liberties a kid drawing a stick-man with a gun is charged with terrorism a woman becoming belligerent on phoenix airport is strangled by the cops. Osama has won the war on terror. I think they should have death penalty for anyone that gets irate of being screwed by a big corporation. |
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Synbios
join:2002-05-18
Worcester, MA
 ·Charter Pipeline
| That ISP must suck if he went that far.
Eitherway, whatever he said was obviously exaggerating.
If someone really wanted to bomb an ISP, they could do it (without informing a tech support first).
By locking up or fining this guy, they're not solving any problems. Why don't they just make their service better, then the guy will be satisfied. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| reply to nutcr0cker
said by nutcr0cker  :So what is the guarantee that the CSR is truthful? Aren't most CSR interactions voice-recorded? |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| reply to nutcr0cker
said by nutcr0cker :So what is the guarantee that the CSR is truthful? Almost all calls to Cust Svc are RECORDED. They may have all the proof they need. |
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Thaler
Premium
join:2004-02-02
Encino, CA | Beat ya to it by 18 seconds.  |
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lesopp
join:2001-06-27
Land O Lakes, FL | reply to nutcr0cker
From the NBC transcript:
"they recorded the conversation, let our deputies listen where he was making specific threats." |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
1 edit |
So lets hear it then so we can know for ourselves what the specific threats were and the context in which the were made. Their word is not better than his.
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Thaler
Premium
join:2004-02-02
Encino, CA
| said by N O Y B :So lets hear it then. Are you the police, or even a party involved in the matter? There is no obligation to make every piece of evidence downloadable in a nice, tidy pack for internet consumers to browse.
If you're indeed interested in the legal upcomings, I suggest you sit in at the court hearings. |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
3 edits | Yeah, selective publication for what suite them. Great. If they are not going to make it all available to the public then they should not make any of it public. So they should not even been talking to the press. It is disingenuous at best. But does serve their purpose to demonize the man publicly. If the recordings served their purpose they would make them public too. But most likely the recordings would reveal that the charges are exaggerated. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| said by N O Y B :If they are not going to make it all available to the public then they should not make any of it public. I suggest you take your grievance of such to the media that was reporting the story. They're the ones that determine if a story is "newsworthy" and publishable, not the police. |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR | The media does not control the ISP talking to them or releasing the recording. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| said by N O Y B :The media does not control the ISP talking to them or releasing the recording. No, but in the case of criminal actions, you better damn well believe the ISP is going to relinquish those records to the police - especially if they're the one receiving death threats. |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
 ·magicjack.com
| reply to nutcr0cker
said by nutcr0cker :a woman becoming belligerent on phoenix airport is strangled by the cops. It's hard to take self-styled defenders of rights seriously when they overstate the facts like this. It was definitely a tragedy. But, placed in context her family (husband and parents) knew she was suicidal, manic/depressive and addicted. They let her fly alone to rehab. Now they're trying to turn this into a cash-paying liability suit against the city (as if the city had more responsibility for her than they did, when they knew her "delicate condition."
I'm rapidly coming to the conclusion that nothing will ever be good enough for self-styled freedom fighters. They just need something to complain about.
Mark |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| reply to N O Y B
said by N O Y B :The media does not control the ISP talking to them or releasing the recording. And if the ISP released the tape and not the police, then they are fully justified to counter arguments such as you posted that the CSR lied. |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
3 edits | reply to Thaler
Of course. But that is not the point. The point is, if the ISP is going to go public with the press then they should also provide the recordings to the press and make them available to the public. How about a little full discloser, instead of only disclosing what suites them.
Put it all out there for everyone to see & hear. Let us make up our own mind instead of telling us what we should think and believe. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| reply to amigo_boy
said by amigo_boy :I'm rapidly coming to the conclusion that nothing will ever be good enough for self-styled freedom fighters. They just need something to complain about. There are legitimate needs for whistle-blowers and people to stand up and question authority. This, however, is not one of them. Guy on a recorded phone call makes threats, recording is handed over to the police, and gets booked. Now its just a job for the legal system to work through. |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
1 edit | reply to TKJunkMail
I have never said the CSR lied. Though in absence of the evidence I certainly do not rule it out. Nor do I rule out the charges are exaggerated. And for sure side with the accused until it is proven. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| reply to N O Y B
said by N O Y B :The point is, if the ISP is going to go public with the press then they should also provide the recordings to the press and make them available to the public. The ISP went to law enforcement, not the public. The reporting media is what brought you this newsbit you're reading today.
said by N O Y B :How about a little full discloser, instead of only disclosing what suites them. Because they don't feel they need to fully disclose everything on an ongoing criminal investigation. Right now, the recordings are where they should be - in the hands of authorities. It is their call now wether or not releasing the recordings will help/hinder the impending trial.
Nothing is being withheld though. You have a right to sit in on the court procedings. Undoubtably, they'll be playing these recordings during trial. If you're so inclined, you can hear them then. |
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Pirate515
Premium
join:2001-01-22
Brooklyn, NY
|  reply to TKJunkMail
said by TKJunkMail :Almost all calls to Customer Service are RECORDED. They may have all the proof they need. It depends on a company. Some record them all, others record only some. But I think in this case, this company records them all, so they got this guy right where they want him.
--
Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill... |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
1 edit | reply to Thaler
The ISP has been interviewed and cooperated with the press. They owe us the rest of the story. |
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