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Forums » Man Threatens To Blow Up Embarq » Corporate CSRs never lie
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

reply to nutcr0cker
Re: Corporate CSRs never lie

said by nutcr0cker See Profile :

So what is the guarantee that the CSR is truthful?
Almost all calls to Cust Svc are RECORDED. They may have all the proof they need.
to forum · permalink · · 2007-11-13 11:35:45 · Reply to this

Thaler
Premium
join:2004-02-02
Encino, CA		 Beat ya to it by 18 seconds.
to forum · permalink · · 2007-11-13 11:40:03 · Reply to this


Pirate515
Premium
join:2001-01-22
Brooklyn, NY

 reply to TKJunkMail
said by TKJunkMail See Profile :

Almost all calls to Customer Service are RECORDED. They may have all the proof they need.
It depends on a company. Some record them all, others record only some. But I think in this case, this company records them all, so they got this guy right where they want him.
--
Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill...
to forum · permalink · · 2007-11-13 13:32:21 · Reply to this


Frank
is chilling
Premium
join:2000-11-03
somewhere
·Verizon FIOS

reply to TKJunkMail
said by TKJunkMail See Profile :

said by nutcr0cker See Profile :

So what is the guarantee that the CSR is truthful?
Almost all calls to Cust Svc are RECORDED. They may have all the proof they need.
No...... they're not. having known quite a few people who have worked at different customer service centers. recordings are usually randomly done to improve service quality. Unless you're talking about cust svc calls to fraud depts or certain small depts within financial institutions.

Do you realize how much money it would cost to keep an archive of every single call made to any paticular call center considering how many calls a call center receives a day?
--
At first I thought everyone on the highway was drunk but then I realized I was driving in Florida
to forum · permalink · · 2007-11-13 19:25:11 · Reply to this
Forums » Man Threatens To Blow Up EmbarqDarn... »

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