thumbs down from:
Cabal 
| CSR cred Why didn't he just take a hammer to their local computer, like the Comcast lady did? Heh.
I would not trust the word of a CSR without having a lot more information and knowledge to substantiate their claims that the customer made such statements.
Most call centers keep detailed records going back for years logging every call and conversation, so it's possible they reviewed his history and saw a pattern of complaints/abuse, which upped the cred of the CSR.
Having said that, did the CSR exagerrate to get even with the customer, does the CSR have a reliable reputation with lengthy employment at Embarq, does the CSR speak English, is the CSR located in the United States?
ETC.
Being creepy-looking is not enough evidence. |
