| I wonder how many others feel as this customer does By no means am I condoning threatening employees.
First of all, it's not their fault they are too stupid to go above and beyond the call of duty to find answers.
Second, it's just wrong to threaten people. Yes, even frustrating and stupid people. No matter HOW tempting it may be.
From what I understand, Embarq has been irritating that community for several years with their incompetency, their inability to fix their problems.
I live on the other side of the country, don't even have enbarq (thank God) and am frustrated to no end with that company.
If it came down to being required to use embarq or going without phone and internet service, I'd choose to live in the dark ages, and use a smoke signal. At least there'd be a chance for someone to receive my messages.
My friend says that her entire neighborhood has had regular outages in her neighborhood for about 2 years.
Having attempted to help her figure out computer settings over the phone, it has been extremely frustrating. But then, for that company to have records upon records, and STILL insist that people need to "clear their cookies", it's a no wonder someone had a complete meltdown.
My friend has lost 1000s of dollars due to embarq's incompetency; because she cannot list on ebay when there's a problem.
My question to embarq is "Why do you suppose it is that people are so damned frustrated with your company, they feel the only way to get your attention is to threaten your employees with serious bodily injury?"
If this were an isolated case, I'd call the man a typical nutjob. But, I know that this is no isolated case. |
