 BabyBearKeep wise ...with Nite-Owl
join:2007-01-11 | The big question!?! So the big question of the day is who was that employee who got both questions RIGHT and when did they get fired!?!?  |
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1 edit | well you see their call coaching scores came back and they failed to offer the subscriber the chance to purchase an upgrade in their services.....and they also were a bit soft spoken with their Verizon greeting....and they forgot to ask you to please hang on the phone and take a brief survey to let Verizon know how well you were able to improve their Verizon experience
and one of these 3 is a fireable offense....all 3 togather is insubordination |
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 darbeafrom the Dark SidePremium
join:2007-07-15
Coatesville, PA | said by rodrod5:well you see their call coaching scores came back and they failed to offer the subscriber the chance to purchase an upgrade in their services.....and they also were a bit soft spoken with their Verizon greeting....and they forgot to ask you to please hang on the phone and take a brief survey to let Verizon know how well you were able to improve their Verizon experience and one of these 3 is a fireable offense....all 3 togather is insubordination Thank-you!!!
Not only are you completely correct, but you hit the nail on the head.
The ludicrous measuring systems in place are beyond comprehension to anyone who doesn't work for VZ. The stress levels, absence rates, employee rollovers (thru promotion or retreat to former title, if allowed), are much higher than any other department.
For service reps hired "off the street", their chance of making it thru the first 6 months is much slimmer than an existing employee who upgraded to the title.
Funny thing is, it redefines the word, 'upgrade'.
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Friends Don't let friends vote Republican
Somewhere in Texas There's a Village Missing an Idiot and here's a clue:
"Is our children learning?" --George W. Bush
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