Reviews:
 ·Verizon FiOS
| Telepromt? Apparently they need a better faq sytem for their agents.
"What is the data rate for overages?".
Right now it must come back with something the agents have to interpret. It should instead come back with an easy to read statement that requires no math or other computational skills. Like icons vs. numbers at McDonald's.
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 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | said by Lumberjack:Apparently they need a better faq sytem for their agents. You'd think in the days when most CSRs simply read from scripts this would not be an issue.
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Only SHATNER is Kirk. |
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| I'm guessing that the problem is that the operator doesn't know how to read "$.02/kb" in the script.
The script should be changed to "point zero two dollars per kilobyte" or "two cents per kilobyte". |
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Reviews:
·Verizon FiOS
| said by shadow3432 :
I'm guessing that the problem is that the operator doesn't know how to read "$.02/kb" in the script.
The script should be changed to "point zero two dollars per kilobyte" or "two cents per kilobyte".
It should say every possible valid statement.
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