 PacketeersPremium
join:2005-06-18
Forest Hills, NY
kudos:1
 ·Time Warner Cable
 ·Verizon Online DSL
| took 3 calls to get the right answer I recently had an incident with a 3 cell phone family plan between me and my folks. they were going to Europe for 3 Months while I still needed my phone on the same plan with them. So I inquired what would be the suspended service cost savings on 2 out of 3 phones on the same family plan. my first call got a very generous answer, my second call a very niggardly answer, and finally on the third try I got the correct answer. Had I called only once, I would have suspended those phones only to find them cancelled 3 Months later because of the Hundreds of dollars I would not know I still had to pay. So based on my experience and the YouTube video, it appears that Verizon customer service people generally make up stuff to sound accommodating on the phone, only to find Months later you take it in the rear for charges you would not prepared to pay. |
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| Part of the confusion is there are multiple data overage/roaming rates
.2 cents, or .002 dollars for data roaming in canada
the overage rate on the 10MB (now) $24.99 is one .5 cents
the pay as you go KB rate in the US is 1.5 cents/kb, or .015 dollars
then there's the new MB charges for the nationwide plans for regular handsets, $1.99/MB
what really needs to happen is for all data to standardize on one price. still no excuse for the wrong answers |
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 DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | That's not the problem. The problem is public education and the lack of it.
They read the price list and see $0.002 and read it aloud as ".002 cents".
Given my experience in dealing with Verizon customer service, I'd be surprised if many of them could even find Canada on a map. |
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 HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | said by DotMac4:That's not the problem. The problem is public education and the lack of it. They read the price list and see $0.002 and read it aloud as ".002 cents". Given my experience in dealing with Verizon customer service, I'd be surprised if many of them could even find Canada on a map. The problem is not PUBLIC education..its that the Verizon reps have NO IDEA what their company sells...I am sure they can PRINT THE DAMN rates and pin them up in their cubes.
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»davescustompc.com |
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DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | You can tell by the types of responses that they had the price list in front of them. Unfortunately they're so poorly educated they don't know how to verbalize $0.002. |
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HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | said by DotMac4:You can tell by the types of responses that they had the price list in front of them. Unfortunately they're so poorly educated they don't know how to verbalize $0.002. Unless you had/have a camera in the call center ..that's an awful big leap.
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»davescustompc.com |
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DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | Not at all unless you're suffering the effects of a public education gone south. |
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