 koitsuPremium,MVM
join:2002-07-16
Mountain View, CA
kudos:14 | The odd part... Logically, one would expect Verizon to put in a serious effort with regards to addressing this kind of misunderstanding, solely based on what happened last year. "Serious effort" in my book is defined as: at a bare minimum, re-training existing CSRs to understand the difference between X cents/unit, and X dollars/unit -- and to ensure that new CSRs comprehend the same detail.
This experiment proves to me that Verizon did jack shit to ensure quality service after last year's incident.
I hope next year, someone performs the same experiment again, just to see if the 93% inaccuracy rate drops, remains the same, or increases.
Amusingly enough, at my workplace, we hired someone a few months ago that continually operates under the mentality that 50% * 3 == 100%. This guy has actual certifications for what he does... yet simple math skills seem to be outside of his mental capacity.
Doesn't anyone go to school any more? (And yes, that's a serious question.)
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Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer. |
