| reply to Packeteers
Re: took 3 calls to get the right answer Part of the confusion is there are multiple data overage/roaming rates
.2 cents, or .002 dollars for data roaming in canada
the overage rate on the 10MB (now) $24.99 is one .5 cents
the pay as you go KB rate in the US is 1.5 cents/kb, or .015 dollars
then there's the new MB charges for the nationwide plans for regular handsets, $1.99/MB
what really needs to happen is for all data to standardize on one price. still no excuse for the wrong answers |
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 DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | That's not the problem. The problem is public education and the lack of it.
They read the price list and see $0.002 and read it aloud as ".002 cents".
Given my experience in dealing with Verizon customer service, I'd be surprised if many of them could even find Canada on a map. |
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 HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | said by DotMac4:That's not the problem. The problem is public education and the lack of it. They read the price list and see $0.002 and read it aloud as ".002 cents". Given my experience in dealing with Verizon customer service, I'd be surprised if many of them could even find Canada on a map. The problem is not PUBLIC education..its that the Verizon reps have NO IDEA what their company sells...I am sure they can PRINT THE DAMN rates and pin them up in their cubes.
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»davescustompc.com |
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DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | You can tell by the types of responses that they had the price list in front of them. Unfortunately they're so poorly educated they don't know how to verbalize $0.002. |
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HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | said by DotMac4:You can tell by the types of responses that they had the price list in front of them. Unfortunately they're so poorly educated they don't know how to verbalize $0.002. Unless you had/have a camera in the call center ..that's an awful big leap.
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»davescustompc.com |
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DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | Not at all unless you're suffering the effects of a public education gone south. |
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