 GlobalMindDomino Dude, POWER Systems GuyPremium
join:2001-10-29
Hollywood, FL | Taking the first answer... I remember when I called to make changes on a plan I have with Sprint (who also has less than adequate service agents), and immediately the answer was that I would have a ETF on that if I made a change.
Do huh? I raised hell and the guy went back and got the right answer, which was umm, NO. I could see perhaps a contract extension (was only a month after I first started the contract so really no big deal) but an ETF on that? LOL Yea right.
If you accept the first thing they say, you're likely to get screwed.
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TheGlobalMind.com | Speed costs money. How fast do you want to go? | Angus the IT Chap |
Cogdis
join:2007-03-26
Floral Park, NY | Exactly! Especially with Sprint!!!
I call twice and ask them to note everything- AND THEY STILL MESS UP!
I purchased two phones last year at $250 each. Before I received them, I found out my cousin had paid $150 for the same phone. So I called support and was transferred to a "special department" who matched the price on the two phones. I asked them to note this in my account.
When I got my bill, only one of the phones was adjusted. So I called and asked them to read me the note which said something like "Customer called for price adjustment. Customer paid $150 per phone."
EVEN WITH THIS NOTE these people treated me like a criminal, telling me how they had gone above and beyond by matching the price on the first phone and that they couldn't do it on the second. I have a bunch of horror stories with Sprint, and so does every sprint customer I know! |
