| Dubious Math Skills So the next question is: Why do they "record this conversation for quality control"? |
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 DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | They do but the QC people can't read a price list correctly either. |
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 61999674Gotta Do What Ya Gotta DoPremium
join:2000-09-02
Here
kudos:1 | THAT is the problem, zero computer skills are needed, only reading and basic(third grade)math skills.
I remember some of the call from last year where $.002 is the same as .002 cents .... Really ??? How do you calculate whether your paycheck is correct or not? Your change at the store?
The CSR has access to a hard-copy of the price-list and/or one on their computer, just READ and state what it says. Maybe they can't read either ... 
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Looking for fly shit in pepper. |
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| reply to mikenolan7
I appreciate everyone's frustration with the inaccurate price quotes. But my question is more along the lines of: since it's generally considered to be at least in bad taste to record conversations, is the stated reason for this common practice true? After results like this:
1. Either Verizon records customer service calls for some reason other than quality control.
2. Or Verizon is proving that recording customer service calls is a lousy way to improve customer service.
3. Sooo: why do I have to take off my tinfoil hat to make a customer service call? (not that I would actually waste my time hoping that whoever answers the phone can help with a problem I can't solve myself, why not just shout out the window for help?). |
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| Whoops
Before anyone wastes their time flaming me, yes I realize these calls were for pricing, but does anyone think that customer service calls for technical help are any better? |
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| reply to mikenolan7
said by mikenolan7:So the next question is: Why do they "record this conversation for quality control"? My question is: why are these idiots recording conversations which is considering illegal wiretapping? Unless Verizon authorized the recordings of their reps., it is illegal wiretapping. You can always say, "I don't want my conversation recorded" and they have to abide by your decision.
Just like the fat jerk (had DSL pron addiction???) who recorded AOhell's rep., they should start prosecuting especially if you are not a customer. A lot of his comments weren't flattering on YouTube.
Plus, it was a stupid video.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
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patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | said by supergirl:said by mikenolan7:So the next question is: Why do they "record this conversation for quality control"? My question is: why are these idiots recording conversations which is considering illegal wiretapping? Unless Verizon authorized the recordings of their reps., it is illegal wiretapping. You can always say, "I don't want my conversation recorded" and they have to abide by your decision. That will get you an immidiate hangup. |
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