banditws6
Shrinking Time and Distance
join:2001-08-18
Naples, FL
 ·Comcast
| reply to rodrod5
Re: Wow...
Generally I agree that most front-line support reps aren't able to match wits with many of the regulars here, on a technology level. But this is a billing question. It relates to technology, yes, but at the root of it, it is a question of how much the customer is going to owe if they use the service a certain way. A support rep shouldn't have to know how telephony technology works to tell me that long distance calls cost 10 cents a minute...
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"I'll follow the law until it's just stupid." -Ted Nugent |
