Cogdis
join:2007-03-26
Floral Park, NY | reply to GlobalMind
Re: Taking the first answer... Exactly! Especially with Sprint!!!
I call twice and ask them to note everything- AND THEY STILL MESS UP!
I purchased two phones last year at $250 each. Before I received them, I found out my cousin had paid $150 for the same phone. So I called support and was transferred to a "special department" who matched the price on the two phones. I asked them to note this in my account.
When I got my bill, only one of the phones was adjusted. So I called and asked them to read me the note which said something like "Customer called for price adjustment. Customer paid $150 per phone."
EVEN WITH THIS NOTE these people treated me like a criminal, telling me how they had gone above and beyond by matching the price on the first phone and that they couldn't do it on the second. I have a bunch of horror stories with Sprint, and so does every sprint customer I know! |
