Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| reply to AmeritecTech
Re: Wow...
said by AmeritecTech  :said by rodrod5 :the vast majority of agents will probably not know the difference between a bit or a byte Bit and byte wasn't the error most were making. Most did not understand the difference between .002 dollars and .002 cents. I'm betting they went through training that told them .002 dollars, but that just doesn't make as much sense to say as .002 cents, so if as the poster above says, they don't quote data rates often, they probably remember .002 and think cents.
Personally I think Verizon Wireless needs to fire their training staff and probably change the metrics in use, as well as adding in a few "secret shopper" calls.
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Pretty Fly for a White Guy™ |
