 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK
 ·AT&T DSL Service
| So... what if YOU record the conversation? So you call up, ask ask specific questions about the data rate.
You record the call.
Based on what the rep tells you, you agree to sign up.
You get hit with a massive bill because the rep screwed up/lied.
Ignore the bill, dispute it. After a few months there's a huge disparity between what Verizon says you owe and what you signed up for.
So, take 'em to court. Play the recording. Win! Verizon gets slapped, you don't pay bill, they pay you your court costs...
Maybe even some nice punitive damages as well. Sounds like they need 'em.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
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| said by KrK:So, take 'em to court. Play the recording. Win! Verizon gets slapped, you don't pay bill, they pay you your court costs... Maybe even some nice punitive damages as well. Sounds like they need 'em. Yes, and then you get prosecuting for illegal wiretapping for recording the call without authorization. 
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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 Jodokast96Stupid people really piss me off.Premium
join:2005-11-23
Erial, NJ
kudos:2 | It's not illegal wiretapping. In most states, it's considered legal if only one of the participants is aware of the call being recorded. Illegal wiretapping would be when a third party was recording the call and neither knew about it. That's why the police (are supposed to) need a warrant. |
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Why not go ahead and tell them that you are recording the call? They do it to you/us. Let them know that they're on the hook for what they tell you, so they better get it right. |
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 ShamayimI already have a Messiah.Premium
join:2002-09-23 | I've done just that. Twice. Told them since they're recording me I'm recording them. Each time the rep put me on hold until a supervisor told me I can't do that. "But if you are, so will I." They disconnected my call after saying I don't have permission, blah blah. |
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| Has anyone tried telling them that you are "recording the conversation for quality control"? Seems like that's more likely to be true on your end than theirs.
Karl: how about asking Verizon for some statistics on how many recorded calls are reviewed for quality control and how many are used for reasons other than what is advertised?
No way am I in favor of anyone threatening anyone, and if that guy really threatened to blow up Embarq, I hope he gets sent to time out like all bad kids. But if the call was recorded for "quality control" is it really admissable in court for any other reason? Let's hear from the legal experts here. (Love it when I can get free anything - especially something that runs $300/hour) |
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 rodoke
join:2003-10-28
Carbondale, IL
2 edits | reply to KrK
I wonder why no one's ever pointed out that that announcement is almost always a recorded message. I have never heard a live rep mention recording, even in passing. What proof do they really have that a caller was around to even hear the notification let alone act on it?
Better yet, if they can assume someone's listening on the other end of the line, why can't we? They seem to think a canned message is good enough for us, why not take advantage of that time to provide some notifications of our own? The ubiquity of those annoying prompts has already proven that their automated systems can react to voice input. Say if immediately after the message played, we played a message stating that any recording would be mutual...
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英語の言葉は綴り難い。 |
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 elveySpamassassin
join:2001-02-17
San Francisco, CA | may /meɪ/ ...
–auxiliary verb, ... present singular 2nd person may.
Meaning 2. (used to express opportunity or permission): You may enter.
As in "This call MAY be ..." |
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