 HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | reply to DotMac4
Re: took 3 calls to get the right answer said by DotMac4:That's not the problem. The problem is public education and the lack of it. They read the price list and see $0.002 and read it aloud as ".002 cents". Given my experience in dealing with Verizon customer service, I'd be surprised if many of them could even find Canada on a map. The problem is not PUBLIC education..its that the Verizon reps have NO IDEA what their company sells...I am sure they can PRINT THE DAMN rates and pin them up in their cubes.
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 DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | You can tell by the types of responses that they had the price list in front of them. Unfortunately they're so poorly educated they don't know how to verbalize $0.002. |
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HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | said by DotMac4:You can tell by the types of responses that they had the price list in front of them. Unfortunately they're so poorly educated they don't know how to verbalize $0.002. Unless you had/have a camera in the call center ..that's an awful big leap.
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DotMac4Shill H8rPremium
join:2007-10-26
Huntington Beach, CA | Not at all unless you're suffering the effects of a public education gone south. |
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