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anoname7
join:2007-11-09
| reply to Hughesanon
Re: HughesNet Sucks
As a longtime dial-up user and 2 year satellite user I can honestly say that Hughesnet blows dial-up out of the water. Even at it's worst during peak hours (5:00pm - 11:00pm EST) it is still 5 times or more faster than dial-up and 40-50 times faster at virtually all other times. Viewing videos (U-tube, metacafe, etc..) may stutter during peak hours (or not, depending on the satellite load) but all other times is fantastic (1000-1300 Kbps). Downloads which were once impossible are now possible and much less painful.
CUSTOMER SERVICE:
I have only used Customer Service 3 times. The first 2 times (Direcway) were soon after installation and mostly due to the installers not setting up the computer correctly. It was NOT a good experience talking to people in India that I could hardly understand. They seemed to get frustrated with ME when I asked them to repeat themselves. After numerous times on hold we were able to resolve all problems. However, the last time I called Customer Service was when my credit card expired and they could no longer bill me ($69.95 pro plan; 375Mb dl bucket). I talked to a very nice lady named "Karen" who lived on the East Coast (USA) and made the chore a very pleasant experience with her idle chat and obvious knowledge of the geographic area I live in.
FAP:
FAP is NOT a problem as a lot of other people have stated. FAP (Fair Access Policy) is a needed control to keep power users from eating all the bandwidth on a satellite. If you just web surf you will not even put a dent in your FAP. If you like to watch videos you can do so for most, if not all of the evening, without hitting the FAP. (depends on how fast you are downloading) but amounts to the same number of videos. Download entire albums in less time than it used to take to get a song. I recommend getting a FAP monitor program to keep track of how much you have downloaded. I use fapmon.exe and it seems to work well for me. The trick is to never hit the FAP and by the next day you will be completely refilled.
WEATHER:
Weather seems to get a bad rap also for satellite. Heavy rain will put it out for a minute or two as long as it continues but rarely for extended periods. Seems to be a little more sensitive than DirecTV but not by a whole lot. Cloudy skies have never been a problem for me.
BOTTOM LINE:
Go with cable, dsl, or wireless if you live in an area that can provide it but if your only choice is dial-up or Hughesnet then it's a nobrainer. | |
fivekitten
join:2007-11-16
Cattaraugus, NY
| Even at it's worst during peak hours (5:00pm - 11:00pm EST) it is still 5 times or more faster than dial-up and 40-50 times faster at virtually all other times. Viewing videos (U-tube, metacafe, etc..) may stutter during peak hours (or not, depending on the satellite load) but all other times is fantastic (1000-1300 Kbps). Downloads which were once impossible are now possible and much less painful.My experience is different. Can't get on AT ALL during peak times - kids can never get on after school - and during early evening it goes from nothing to 10 minute loading PER PAGE (i am not exaggerating either). Sometimes longer. Videos during peak hours? Ha! that'll never happen!!! | |
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