mithandir
@direcpc.com
| Hughesnet
My experience has been for the most part acceptable. the installer did an execeptional job. I must say that customer service is very poor. I have a problem with very short occasional disconnects. I will get disconnected for 10 to fifteen seconds. Sometimes this happened once and hour other times it happens every three minutes. I called customer service. Gave her all of the information she asked for. I was told that eveything looked fine and I should call when I am having the problem. I just dont think I could call, get through the menus and explain to the operator in 10 to fifteen seconds.
That being said I have never had any issue with losing signal except during severe thunderstorms. I have read other's complaint and consider myself lucky to have a pole mount. IMHO the fair access policy is unfair. I was aware of it, but I did not realize how often I would exceed my threshold. Some call this ABUSE? I call it using the service I am paying for.
All and all i would NEVER go back to dial-up. If DSL or Cable were available I would switch in a heartbeat.
If you are here looking for advice. Here are my two cents.
If you have no other option but dial-up or hughesnet and are willing to pay the price then I would definitely go with Hughenet.
IF |
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Pakapab
Premium
join:2002-03-17
Cap Haitien
 ·StarBand Communica..
·HughesNet Satellit..
| I agree with you about switching to dsl if it becomes available. I also have never called hughes tech support. I just am luckily enough to have a great installer that helps me out when possible, and if I dont want to bother him, I ask the folks on the Hughesnet satellite forum for help and usually get it asap. So with that combo working in my favor I find hughes net acceptable. I understand the difficulties of satellite communication so am not asking for what it cant do. I just wish the price could be a little less. |
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