harley3k
join:2007-04-10
Flower Mound, TX
| Re: bad experience ordering Fios TV
Oh a few more things... In 11 months I've had 3 bad experiences with the billing department.
1) They overbilled me for my botched install, charged me for multiple routers, when the router was supposed to be free.
2) At one point they stopped crediting my payments that I was sending electronically through Bank of America. The money was leaving my account and going into Verizon's bank, but they weren't crediting my bill. And when I called to resolve the woman was absolutely horrible, saying ther was nothing I could do. The folks at Bank of America spent a lot of time with them and finally resolved it. But in the mean time I had to put up with cancellation of service notices.
3) The last billing fiasco was when I switched to TivoHD. I cancelled one of my 2 DVRs, and got 2 cable cards in the TivoHD instead. All they had to do was remove one DVR ($12.95/month) from my bill and add 2 cable cards ($2.99 each) plus a $25 install fee to my bill. Instead I got charged for 3 DVRs (when I now only had 1), and got charged extra for a Cable Drop that no one ever installed.
Oh and you can't call the billing department except during 8-5pm, so when you get home after work and get your mail and see your f**ked up Verizon bill you have to wait till the next day to call them. And dialing into the number you don't even get a message saying call back during different hours, you just get dead air on the phone.
Seriously.... run away while you can.
-h |
