| Verizon Phone Numbers You realize that when you call the toll-free number that you see on a TV ad that chances are good that you're NOT talking to Verizon. I worked in a call center where we took calls, and the CSRs did not have most of the information needed to answer questions correctly. Not to mention the call monitoring requirements; must attempt to sell every available service to every caller. Failure to do so will result in a zero score if monitored and 4 zeros and you're out. You should hear customers whose existing services aren't working when you try to sell them something new!
I've abandoned that job and now am a CSR for a small (#15?) cable company, and I'm happier now. No more required lies to callers, and when I transfer you to tech support, it's just across the hall, not in India! |
