Silver_2000
Premium
join:2005-12-12
Carrollton, TX
 ·Verizon FIOS
| reply to toramo
Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES
said by toramo  :sense, I'm in NoVA and ordered the upgrade from 15/2 to 15/15 last Wednesday. It's been almost a week. My account management page on verizon.net says that I have 15/15 service but I'm still stuck at 15/2. I've tried rebooting my router. I suppose the next step is calling FiOS customer support. Ugh. Well Im in the same boat - called and asked for the 15/15 upgrade - the account page shows its complete. The Support folks say that the account is upgraded. yet I get about 11,000 down and 800-1000 up ... No change
The ONLY speedtest that shows anywhere near the old speed of 15/2 is the verizon.net/speedtest is that one - Every other speedtest that is actually on the internet is in the 10 mb/1mb range - which means that Verizons internet facing routers are not keeping up ...
I called support and they said someone will call tomorrow -Im not going to hold my breath...
I have had FIOS internet and TV for years and as time goes on the support has fallen WAY off. for those reasons I can no longer strongly recommend it to friends and family like i used to |
|
RolteC
0h
join:2001-05-20
Fresh Meadows, NY
| reply to Nutso
said by Nutso :Did they change prices again in ny? Verizon price's are really wacky. Why on earh is 10/2 more then 20/5. Wow $45/month for 20/20, you are VERY LUCKY. |
|
dmodert66
join:2007-04-02
Ontario, CA
·Verizon FIOS
| reply to Silver_2000
said by Silver_2000 :said by toramo :sense, I'm in NoVA and ordered the upgrade from 15/2 to 15/15 last Wednesday. It's been almost a week. My account management page on verizon.net says that I have 15/15 service but I'm still stuck at 15/2. I've tried rebooting my router. I suppose the next step is calling FiOS customer support. Ugh. Well Im in the same boat - called and asked for the 15/15 upgrade - the account page shows its complete. The Support folks say that the account is upgraded. yet I get about 11,000 down and 800-1000 up ... No change The ONLY speedtest that shows anywhere near the old speed of 15/2 is the verizon.net/speedtest is that one - Every other speedtest that is actually on the internet is in the 10 mb/1mb range - which means that Verizons internet facing routers are not keeping up ... I called support and they said someone will call tomorrow -Im not going to hold my breath... I have had FIOS internet and TV for years and as time goes on the support has fallen WAY off. for those reasons I can no longer strongly recommend it to friends and family like i used to Again, after running the speed test (at verizon) did you run the Fios Optimizer? That is what got my speed up to where it should be.... |
|
trey_w
join:2002-07-03
Plano, TX
| reply to RolteC
said by RolteC :said by Nutso :Did they change prices again in ny? Verizon price's are really wacky. Why on earh is 10/2 more then 20/5. Wow $45/month for 20/20, you are VERY LUCKY. No kidding. I just called today to change from 15/2 (49.95 per month) to 15/15 for 64.99 per month... |
|
rainydave
join:2007-02-12
Everett, WA | Just got off the phone placing my 15/15 upgrade. Can't wait for it to be turned on! |
|
jonez
Got Anime?
Premium
join:2004-09-24
Stow, MA
·Verizon FIOS
| reply to DoRight
When I checked online (already have FIOS so i checked a neighbor's number) the 20/20 was also available for me for 45.99/month, but when i called up they said it was 64.99. Can anyone confirm that they are actually signed up for one of these packages? That would save me a good 19$/month!
--
My diet is highly composed of FIBER!
Massachusetts FIOS Map |
|
JohnA
Premium
join:2003-09-16
Pittsburgh, PA |
Your price goes up $15/month. $46/month includes discounts for new subs. |
|
DX21881
join:2007-10-10
Jersey City, NJ | reply to DoRight
20/20 is internet only price... |
|
jonez
Got Anime?
Premium
join:2004-09-24
Stow, MA
·Verizon FIOS
| reply to JohnA
said by JohnA :Your price goes up $15/month. $46/month includes discounts for new subs. My bad it's actually 45/month...but even with it going up $15/month, that would still only make it 60 and not 65.
--
My diet is highly composed of FIBER!
Massachusetts FIOS Map |
|
draven
Premium,Mod
join:2002-02-20
my bunker
Host:
General Questions
No, I Will Not Fix..
| reply to DoRight
I'm in Warrington, Bucks County, PA. I called yesterday and asked what new speed packages were available. The agent put me on hold for about 7 minutes and came back and told me the 15/15 package was available for $69.99.
I asked to be upgraded. She said she was putting a work order in and to expect the upgrade within 24 hours. I noticed it hit within a couple of hours. Here's my results:
BBR tests are comparable. |
|
Yuuichi
join:2007-11-27
Lewisville, TX
| reply to DoRight
It took me three days of calling Verizon to get my 30/15 upgrade. Apparently the system didn't think that speed tier was available in my area, so I eventually got through to a supervisor in the tech. support area and the problem was solved within about 2 hours of speaking to him.
All together, considering other people's problems, I'm pretty happy that I got my upgrade within a few short days.
Really happy with it too, although I wish it was 50/20 instead of 30/15  |
|
clupea
join:2005-05-06
Portland, OR
| reply to Jason1010
said by Jason1010 :I called again and spoke with someone else in the business dept who seemed to know without having to put me on hold. They said they are aware of the new speeds on the residential side, but the business side has no intentions of offering it anytime in the near future. [...] I also have 15/2 business FIOS (since 9/2005). I just called Verizon's business line (877-483-2522) and they have no information about any packages other than 30/5, 5/5 and 15/2 (same as what they've been offering for two years). There was no indication they'll be rolling out 20/5 or 15/15 for business.
Add this to no support for FiOS TV with a business account and it appears FixedIP == chopped liver *sigh*.
--
You have to run as fast as you can just to stay where you are.
If you want to get anywhere, you'll have to run much faster.
~Lewis Carroll |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| said by clupea :I also have 15/2 business FIOS (since 9/2005). I just called Verizon's business line (877-483-2522) and they have no information about any packages other than 30/5, 5/5 and 15/2 (same as what they've been offering for two years). There was no indication they'll be rolling out 20/5 or 15/15 for business. Add this to no support for FiOS TV with a business account and it appears FixedIP == chopped liver *sigh*. Yeah, they are totally screwing over their business customers. I still maintain they want to keep their T3/DS3 business, which costs businesses a HECK of a lot more than a FiOS connection. I don't see them offering these speeds anytime soon, they apparently have no intention of keeping their business customers happy.
--
Hello...is there anybody in there? |
|
Jason1010
join:2007-11-19
Harrisburg, PA
·Verizon FIOS
| reply to clupea
said by clupea :I also have 15/2 business FIOS (since 9/2005). I just called Verizon's business line (877-483-2522) and they have no information about any packages other than 30/5, 5/5 and 15/2 (same as what they've been offering for two years). There was no indication they'll be rolling out 20/5 or 15/15 for business. Add this to no support for FiOS TV with a business account and it appears FixedIP == chopped liver *sigh*. I have since canceled my 15/2 business fios (within my 30 day trial) and opted for 15/15 residential for half the price. They said if I ever wanted to come back, I can without a residential termination fee. So if they offer the higher speeds on business at some point I will definitely go back so I can have no restrictions and a static IP. I really don't care If i need 2 ONTs installed to have fios TV in the future. Although they did make it clear when I cancelled that FIOS TV will be available for business customers after the new year but at "Business Prices" |
|
DoRight
join:2007-07-20
Mechanicsburg, PA | Glad to hear that neighbor...  |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to Jason1010
Good luck. No such luck for me, as I'm well beyond the 30 day period. 
Guess I'll just have to wait for them to come to their senses. 
--
Hello...is there anybody in there? |
|
