pobob
join:2007-11-15
Menifee, CA
|  reply to madrhino
Re: DON"T DO IT!!!
I'm glad to see I wasn't the only person to have problems with Verizon. I went for their complete package all at once: Fios internet, TV and phone.
Verizon sent out a copper wire tech the first two times they came out to my house. Had to reschedule each time. They installed the internet and phone and left. I could only call out and was not able to receive calls. Another tech came out and shut my phone off while they tried to figure out the problem. SIX!!! days later it finally worked properly.
I enrolled in the All-in-one Bill. I received two different bills. I called Verizon and asked how much I owed. They told me a specific amount, I paid it. This went on for 4 months until my cable was shut off. I called and they said they have yet to receive payment. I had to pay almost $500 to get my cable turned back on.
I signed up for this service in April of this year. The situation still isn't resolved. They are now printing out bills and sending them to me because they can't seem to figure out how much I'm supposed to pay each month.
The customer service is the worst that I have ever dealt with. I get transferred from person to person on each phone call and no one ever knows what's going on. This has to be the worst company in the world. If I hadn't signed up for a two year contract I would have canceled a long time ago so I wouldn't have to deal with this incompetence. |
