JorSlz
join:2004-03-21
New York, NY
|  reply to gbh2o
Re: New voip company name "joiphone"
After trying the service for almost one month I decided to transfer my primary number from my company provider and to change my plan to Unlimited world premium that include unlimited calling to 70 countries and 100 destinations because I have families out the country and that was the biggest mistake I did with such a VOIP company. The plan is not unlimited and after 15 days of use I got an email telling me that I was abusing the service.
This is the email.
Dear JoiPhone Customer,
Please be advised that your calls pattern are considered abusive according our Term Of Service, continue excessive use of your JoiPhone account beyond reasonable residential usage will cause service interruption.
Please reduce the usage or change your JoiPhone plan where you will be charge our low International per minute rate.
Please contact billing@joiphone.com if you have question or a need to change your JoiPhone plan.
Thank You
JoiPhone Billing
After this email I checked my calls record and I used a total of 522 international minutes in 15 days and they called this an abusive used. I called but not info about this and not email back to me explaining me this email. I told them that I signed up for an unlimited international plan, but they told me that if I use 5 more than the average of typical residential use will be considered as abuse calls and therefore violating Term of Service Agreement and then I asked how many minutes do I have and there was no info about this from costumer service. What I think is if you sign up for an unlimited plan should be unlimited. After this I decided to cancel the service with them, they are the worse and what is not advertised is the fact that you really do not receive unlimited calling and I don’t recommend this company. |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| said by JorSlz  :After this I decided to cancel the service with them, they are the worse and what is not advertised is the fact that you really do not receive unlimited calling and I don’t recommend this company. You should file a complain to FCC, BBB, etc., too. |
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mpatrick14
join:2007-12-27
Las Vegas, NV
 ·Joi Phone
| reply to JorSlz
»Joi Phone
DLSReports.com actually has a section reserved for JoiPhone Reviews and an "Unofficial JoiPhone Discussion Forum"
There is a ton of good information there, including links to other threads on dlsreport.com about JoiPhone, other sites full of reviews of the company, the infamous Terms of Service, and links to the Better Business Bureau site for the company, where you can click the link to file a complaint.
Thanks!
Mike |
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invknight
join:2008-02-06 | Go to this link to complain about them
»https://rn.ftc.gov/pls/dod/wsolcq$.start···ODE=PU01 |
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