SamInRSD
@cox.net
|  [CA] Super slow download speeds...anyone else?
Hey guys,
I was out of town for a long while, but since I've been back (for the past week or so), I've noticed that the speed of my Cox HSI has been rather slow lately and during almost all hours of the day. I live south of El Cajon, CA (east of San Diego) and I'm signed up for the preferred 7/512 service. Before I left I remember the d/l speeds being relatively fast, at least 6 megabit or so. Since I've been back, I'm getting around 700-900kbit download speeds, which is far slower than advertised to say the least. Weird thing is, latencies still seem to be fine and pages do still load fast. I called up just now and confirmed that I'm still on Preferred service. Anyone else in San Diego area having issues with their speeds? Do you think it may deal with the recent wildfires?
If not, any tips on how to resolve this? The tech on the phone wasn't too informative and didn't seem to think there was much of a problem although I insisted that this speed is pretty damn slow...he was suggesting I should wait it out. I don't know if that will help much...
Thanks in advance, guys! |
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robertfl
Premium
join:2005-10-10
Mary Esther, FL
 ·Cox VOIP
| Register and send level 2 support your modem's mac address. You can not talk to people privately unless you register.
Also, what are your modem levels and what modem are you using?
Level 2:
»/useremail/u/1458835
-Rob |
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SamHash
join:2007-11-18
El Cajon, CA | reply to SamInRSD
OK I went ahead and registered and sent the MAC to level2. In regards to your questions, I'm not sure how to check my modem levels :-(. My modem is a Toshiba PCX1100U... |
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cableguy619
join:2003-06-24
Chula Vista, CA
| said by SamHash  :OK I went ahead and registered and sent the MAC to level2. In regards to your questions, I'm not sure how to check my modem levels :-(. My modem is a Toshiba PCX1100U... WOW you modem is out of date you cannot pull your moded diags from that modem, I would suggest hit up wall mart 1st and go get a motorola for 50 bucks
then u can pull diags with
»192.168.100.1 |
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SamHash
join:2007-11-18
El Cajon, CA | Yeah it is definitely outdated for sure, I'm gonna pick up a new modem and hopefully that should fix things. Thanks anyway for your help guys! |
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cadillact
join:2006-08-05
Chula Vista, CA
 ·Cox HSI
1 edit | reply to SamInRSD
Well I had your modem before i upgraded to 5120.
I had problems with connectivity but never with speed.
But at the time I think I had 4 Mbit connection.
The modem would start flashing and I lost connection several times a day. I don't remember if I was told to buy another modem(cox tech sup) or I suggested it myself.
But after the purchase, no more problems.
I did pay around 140 for my pcx1100U
and around 70 for 5120. |
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SamHash
join:2007-11-18
El Cajon, CA | Replaced my modem with a SB5101. Speed tests rocketed up to what most people here are getting. I'm just a bit peeved I didn't replace my modem earlier, I knew it was old as hell, but I didn't think about the speed issues. Thanks for your help guys. |
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SupaCoop
Premium
join:2000-11-25
Oceanside, CA | reply to SamInRSD
I've got a Motorola SB4200. Is that considered old and in need of replacement? |
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Fubar
join:2001-02-20
Phoenix, AZ
| said by SupaCoop :I've got a Motorola SB4200. Is that considered old and in need of replacement? It is no longer supported, so yes... However if you have no problems and get good speeds I would keep it... |
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