auggy
Premium,Mod
join:2001-12-24
Brockville, ON
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 ·Bell Sympatico
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Microsoft Help
| reply to Corp000085
Re: [Vista] Sound settings with headset
Can you check the driver being used by the headset again.
Double-click the plantronics headset in the device manager > Driver > then click on "Driver Details"
What driver(s) are listed under "Driver files"?
When you click the driver(s) under "Driver files" what is the File version (listed underneath)? |
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Corp000085
join:2003-03-09
Penfield, NY
| c:\windows\system32\drivers\dmk.sys Version: 6.0.6000.16386 (vista_rtm.061101-2205)
c:\windows\system32\drivers\portcls.sys Version: 6.0.6000.16386 (vista_rtm.061101-2205)
c:\windows\system32\drivers\USBAUDIO.sys Version: 6.0.6000.16386 (vista_rtm.061101-2205)
c:\windows\system32\drivers\SysFxUi.dll Version: 6.0.6000.16386 (vista_rtm.061101-2205)
c:\windows\system32\drivers\WMALFXGFXDSP Version: 11.0.6000.6324 (vista_rtm.061101-2205) |
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Corp000085
join:2003-03-09
Penfield, NY
| all right auggy, i applied KB933262 from microsoft.. It updates the usb driver and fixes usb audio problems. Unfortunately, my headphones are upstairs with the rest of my peripherals because my father in law is sleeping in the bedroom! If you've heard of this fix, let me know what i am to expect tomorrow when i plug everything back in. I am confident in this fix as it updates the usbaudio.sys file to version 6.0.6000.20539. Unfortunately, the patch is only available through request from MS. here's the link to the KB article
»support.microsoft.com/kb/933262 |
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON | Good luck with the patch.
That update has helped a lot of users with USB audio problems in Vista and has potential for your problem.
I believe that patch will be included in SP1. |
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Corp000085
join:2003-03-09
Penfield, NY | I got the headphones from the room. it worked!! here's to hoping that SP1 comes out very soon! thanks for all the help and staying with me on this one! |
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON | You're welcome.
Glad that worked. |
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