OldschoolDSL
Premium
join:2006-02-23
Indian Orchard, MA
 ·Dish Network
 ·Verizon Online DSL
 ·Charter Pipeline
·Comcast
 ·Clearwire Wireless
·Cox HSI
 ·Vonage
| reply to defiant
Re: COD
said by defiant  :Your still making the connection that the COD = installation and activation, which it does not. It goes towards your first month's service.
You're still making the connection that it doesn't.
I've called 17x and spoke with over 20 reps.
They want 75.00 + 75.00 + 49.95 + 30.00 + 30.00
Pay 30.00 + 30.00 + 49.95 COD
1st Bill 75.00 + 75.00
At what point is this going to my 1st months bill? FYI: A friend just joined and his 1st month bill did not reflect the 90.00 (30.00 x3) he paid COD. It was still 99.00 + 99.00 + tax in full.
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| Please explain the two $75 charges.
The $30/line of service (Video, HSI, Phone) at the time of install DOES go toward your first month of service. It IS credited to your account. It MAY not appear on your very first bill, but you can deduct it from your balance. The subsequent account statement will show the COD paid towards your service. That is the policy.
The installation charge is for just that -- installation. |
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OldschoolDSL
Premium
join:2006-02-23
Indian Orchard, MA
·Dish Network
·Verizon Online DSL
·Charter Pipeline
·Comcast
·Clearwire Wireless
·Cox HSI
·Vonage
| The 49.95 is installation and activation. Go order something from their own site. IT will clearly read 49.95 (or 49.99) installation and activation.
75.00 for month worth of services (current) + 1 month in advance
My friend called up Charter and they say he owes he complete total and not subtracting the 30.00 line charge.
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A HREF="http://www.iwtnews.com">Independent World Television - The people's news |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
1 edit | I understand the installation and activation charge. No surprise there.
I don't know what is going on with your friend's account, but the COD paid at the time of install goes towards the monthy services. The workorder should show the COD and would serve as the receipt of payment. Techs are not allowed to begin work unless the COD is paid, so completing the workorder would signify that the COD was collected.. |
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Blah
@charter.com
| When they call me for their survey I complained about the cod install fee and they reverse the charges for install. It turned out to be a prepay for a "couple" months (I am paying about 14/month). I think you should complain to them if you feel that bad about it. |
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