neumannu47
Premium
join:2002-08-14
Cary, NC
| Bad Call Quality
The call quality on my TB line is terrible. It is very choppy as if it is having to compete with traffic on my WAN/LAN. However, the problem persists even if I make it the only device accessing the Internet. Rebooting the TB device doesn't help.
Is this a TB problem, or do I need to keep looking on my end? I'm read to cancel. |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
edit:
November 20th, @12:28PM
| said by neumannu47  :The call quality on my TB line is terrible. It is very choppy as if it is having to compete with traffic on my WAN/LAN. However, the problem persists even if I make it the only device accessing the Internet. Rebooting the TB device doesn't help. Is this a TB problem, or do I need to keep looking on my end? I'm read to cancel. The G.711 Codec requires 100Kb of bandwidth to sound proper. also, all voice is RTP traffic using UDP protocol, so it 100% real time. if there is excessive lag, jitter, noise etc in your connection it can cause loss of packets resulting in bad voice quality.
Here is a simple test to isolate your device. Plug the device directly into your modem (bypass your router etc). now plug ONLY the phone into the device (so WAN and Phone 1). now once you register, make a call and see if you are having the same problem. My guess is that you will NOT. If you are still, then we can look at some other options. It is possible that your hardware is bad, including your handsets.
If you can PM me your phone number, or BEST YET the ticket number for support that you opened I can assist you.
Leaving a voip provider for another because of voice quality I can agree is a choice, lets make sure that we verify that Teleblend is really the problem so that if you go to some other provider using G711 and get stuck with a contract you are not having the same issues.
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support |
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neumannu47
Premium
join:2002-08-14
Cary, NC
| TBG, thanks for the reply. I will do this test later today or tonight. You say, "now once you register." What does that mean? Does plugging straight into the modem require me to re-register?
You asked me to PM a ticket number to you, but I have not opened a ticket. The post in this group was my attempt to determine whether there was a reason to open a ticket.
If I leave TB, I will probably not go with another VOIP provider. My wife has threatened my life if I do. She absolutely hates the VOIP line. And whatever I do, there will be no contract beyond month-to-month. |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
| said by neumannu47 :You say, "now once you register." What does that mean? Does plugging straight into the modem require me to re-register? You will see either the voip/phone 1 light on your device light up. This means that your device has registered with our servers and in and outbound services should work. I got your PM and am looking at your account, I will PM you if I see anything out of the ordinary.
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support |
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