said by Sanny :

I called Bell to cancel this morning and expected it to be a nightmare judging from what i'd read on here. I don't actually know when my contract ended or ends, but it didn't seem to be an issue for me.

Instead it was probably one of the easiest calls i've made to Bell ever. Went through the menu system and got through to the cancellation dept. Told the girl I wanted to cancel, she asked why and I was very honest with her and told her that I download a lot via p2p and with the throttling that's come into effect my account no longer suits my needs. She made one attempt to keep one which was saying 'You do know you're on an unlimited account' to which I explained that it was no good having an unlimited account if I could only download at 30kB/s. She said she could understand that, told me i'd have to give a months notice which would mean the 20th of December and asked if that was ok. I said yes and she gave me my cancellation number.

Was on and off the phone within about 4 minutes, if that. Strangely it's the first time i've actually been impressed with the service i've gotten after calling Bell, and it happens when i'm calling to cancel.

said by darcmage :

I don't know how other people are dealing with Bell but they're screwing me over.

My contract ends on Dec 4. I called in to cancel and they told me I agreed to renew my contract on Oct 13. I didn't receive any email, calls or anything about it but somehow, they have me agreeing to a contract in their system. And now they're saying I have to pay the $100 to cancel before Nov 2008!

I can't remember the last time I've been this angry and frustrated. I've posted in the direct forum, hopefully they'll be able to look into it and help me.

said by TI POIL :

»www.gov.on.ca/MGS/en/ConsProt/050451.html

Send them an email in the "contact us" explaining the problem.

False representation of a product.

You have to go with their "unlimited" service being limited.

It takes one day to get a reply, just follow their instructions.

said by matt23 :

Wish I had've seen your advice earlier today. I likely wouldn't have my current headache. For anyone trying to cancel without penalty, I advise you to save your breath and follow frenchie29's advice.

said by mbrown0420 :

Too bad a public service announcement is so expensive, i'd love to see this shit aired on TV.. Imagine the hundreds of thousands of unfortunate customers that don't know of this site and the fact they can fight back against BS and their idiotic ways of doing business..

said by sbrook :

Any idea what a spot in the middle of the most popular shows would cost? You could use that money to better start your own ISP.

said by sbrook :

I think you're out by a factor of at least 250 and probably closer to 1000

Remember they wouldn't consider such an ad as a "public service" announcement and they wouldn't run it in the middle of HNIC unless you could outbid the likes of Molson Coors or Esso or companies whose advertising budget is in the mega millions.