Network4
join:2002-12-03
|  CEO Brian Roberts as he sees customer service
From the Fortune article found at:
»money.cnn.com/2007/11/19/technol···fortune/
Q: As a CEO you must be aware of your company's horrific reputation regarding customer service. How do you plan on improving it?
-- Eric Sodee, Arlington, VA.
A: I hope that reputation is not universal...
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WOW!!
That little slip screams volumes!
If we are to take him at his word, he is a sheltered CEO, as far as the level of customer satisfaction (or lack thereof) is concerned. He clearly -- by his own admission, and with all of the resources at his disposal, does not much care to know the extent of disatisfaction. There you have it, the traditional Comcast position towards its customers as seen from the very top. |
