Vizzzoip
join:2006-02-16
Boston, MA
| Cancellation Fee better...why the complaint?
Here is the exact Terms of Service Refund Policy. Thought it would be nice to have the full wording stated instead of someone's interpretation:
"Upon termination of service, your account will receive a full pro-rated refund for any remaining pre-paid months calculated from the 1st day of the following month. Activation fees, shipping fees and one-time fees are not eligible for any type of refund; only service fees are refundable as outlined in this agreement. Customer will be charged a disconnect fee of $49.95 per line for all cancellations not processed within fourteen (14) days of service activation as per the terms of 14 Day Money Back Guarantee as provided in this agreement, or within fourteen (14) days of the end of the prepaid term. The Disconnect Fee becomes due and payable immediately upon cancellation and will be deducted from any refunds due, or billed directly to Customer’s credit card."
This seems better than losing 50% of your remaining term if you decide to cancel after a month or so. It just seems that a lot of people are trying to jump on the ViaTalk bashing without much justification. |
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justDave
join:2000-02-29
Brooklyn, NY
 ·ViaTalk
| It's better than the old terms if you cancel after a month. It's worse than the old terms if you cancel after 9 months (unless you're in that 14-day window). I'm not even sure what the justification for a cancellation fee after a year would be - one would hope they'd have recouped their setup costs by then.
To be clear, this is a disconnect charge. It's not an early termination fee. You get hit with it even if you complete your term, at least according to the new TOS. |
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