mikenolan7
Premium
join:2005-06-07
Torrance, CA
 ·Sprint Mobile Broa..
 ·RoadRunner Cable
| Customer Service
The first step that the telcos and the cablecos need to take to improve customer service is to stop lying about what they are selling. If they want to block certain traffic, fine, tell everyone that's what you are doing. If you want to have caps, fine, tell everyone that's what you are doing. Don't sell unlimited services and then limit the service. That is lying.
Personally, I find it insulting when someone lies to me. I feel like they just called me stupid (which I am, but you don't have to point it out, and I certainly wouldn't call pointing it out good customer service). When they continue to lie in the face of hard evidence they are calling themselves stupid. |
